Customer Service Store Manager

Jill L. Weinstock

**** ******* ***., ******, ** 92782 – 714-***-**** (M) – **********@***.***

Professional Summary

Dynamic results-driven retail manager with numerous years of demonstrated success in sales, customer service and building relationships.

Experience

Build a Bear 2022 to present

Chief Workshop Manager (Store Manager)

Responsible for all operations of the store.

Achieved 110% of monthly goal in first month as Chief.

Hired a new team of six Bear Builders (sales associates) and an assistant manager.

Currently teaching, training and coaching the new team to effectively achieve sales goals, meeting Build a Bear brand standards and delivering operational excellence.

Host birthday parties within the store which consist of five to 20 guests of all ages.

David’s Bridal

Store Manager 2021 to 2022

Leads the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance.

Took the store from a store ranking in the 200’s out of 300 store to within the top 25.

Built and retained a high performing team, consisting of Sales Manager, Operations Manager, Alterations Manager, stylists and customer service representatives.(30 total employees)

Created a consistent environment of world class customer service that maintained a 4.9 average customer service rating.

Achieved strong relationships with team members and customers alike; acting as a mentor, leader and coach.

Resolves all customer issues and partners with Regional Director or Contact Center, as needed.

Relax The Back 2017 to 2021

General Store Manager

Provide exceptional service through relationship building, education and product presentation

Develop and inspired the store staff.

Increased store volume ranking from number 4 in the franchise to number 2.

Top 25% in Sales of all consultants in Relax the Back Corporation 2017, 2018 and 2019.

Achieved President’s award for personal sales over $500,000 in 2017, 2018, and 2019.

Individual sales were #2 within the franchise during first year with company, which was only from April to December.

Highest store volume month within franchise history.

Largest individual single sale in franchise history.

Store was one of three in franchise that maintained a 5.0 combined average ranking on Yelp, and Google.

Hired and trained four sales consultants.

Trained two store managers, both have been very successful.

Brighton Collectibles 2015 to 2017

Assistant Manager

Cultivated an environment of genuine customer connection

Provided customer and team members with phenomenal customer service

Maintained focus on excellent sales results

Represented Brighton in community outreach programs, including appearing on Good Morning Orange County. https://youtu.be/6Bfn_QBt7LE

Jared, The Galleria of Jewelry 2014 to 2015

Branded Department Manager / Team Leader

Opened new destination store in the Tustin Market Place, Tustin, CA

Trained, motivated and developed new sales team in selling fine jewelry including selling diamonds

Estimated store volume first year of $7 million

Responsible for all inventory and accounting within the store.

Nordstrom 1991 to 2014

Department Manager

Built a cohesive sales and customer service driven team including developing three customer service “all stars”.

Strong merchandising ability as well as the ability to multi-task and prioritize day-to-day business.

Nominated twice for department manager of the month within the orange county region

Top sales performing manager in sales per hour, achieved quarterly pacesetter status

Knowledge with computer skills, including Word and Excel.

Sales .

Achieved Pacesetter status

Achieved Top Tier sales status

Maintained customer service (CRM) to build long-term relationships with customers.

Search West 1988-2001

Executive Recruiter

Orange, CA

Placed executives within the retail industry.

Achieved President’s Club status for sales.

Territory included the entire United States.

Additional Store management experience: Robinson’s Department Store, Casual Corner and Wild West Store

Education: California State University, Long Beach

Bachelor of Arts in Business and Merchandising

Minor in Marketing

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