Customer Service Shop Manager

JUSTIN GROSS

Mesa, AZ ***** 480-***-**** **.*****@***.***

PROFESSIONAL

SUMMARY

Highly adaptable team player with excellent problem solving, multitasking and time management skills in a fast-paced environment. SKILLS

• Punctual

• Organization

• Verbal and Written Communication

• Problem Solving

• Collaboration

• Detail Oriented

• Multitasking

• Critical Thinking

• Customer Service

• Adaptability

WORK HISTORY

MEASURER 11/2020 to CURRENT

MESA FULLY FORMED

• Daily distribution and route organization of next day paperwork for the measure team of 3.

• Drive and upkeep of a company truck. This includes fuel and vehicle performance needs using a company credit card.

• Drive daily designated route to measure cabinets for kitchen and/or vanities. Route includes multiple locations in Arizona, including but not limited to Florence, Glendale to Maricopa.

• Premeasures done daily when cabinets are not installed. Full drawing of cabinets location in the house along with measures.

• Marble surrounds drawn with location and measurements. Marble measurements also include sink cab measurements and sink placement for accurate cutting.

• Daily turn in of measures and sorting of paperwork at end of day. SHOP WORK 06/2019 to 11/2020

MESA FULLY FORMED

• Work closely with the shop manager as second in command. Keep the team on track with daily goals and deadlines. Relay deadlines and progress to the shop manager.

• Work with the team to aid in countertop fabrication and necessary training.

• Use and train on multiple machines to aid in countertop fabrication including but not limited to miter saw, band saw, hand saw, drill press, bevel machine, v groove machine, along with multiple tools.

• Monthly inventory on shop supplies, particle board and laminate. COUNTERTOP FABRICATOR 09/2017 to 06/2019

RCS COUNTERTOPS

• Work with a team to fabricate countertops for upcoming installs.

• Work closely with the shop manager and team to make sure jobs are getting complete as needed.

• Sit in on meetings with the production manager and shop manager to make sure all jobs are on track and schedules are up to date.

• Learn and train on different machines in the shop to aid in countertop fabrication.

SHOP WORK 06/2005 to 09/2017

MESA FULLY FORMED

• Worked with a team on a line to produce finished countertops ready for will call customers and shops to be cut and finished.

• Used multiple shop machines including but not limited to the spray booth, index machine, post former and cove machine.

• Maintained multiple machines including the post former by replacing blades and parts needed.

• Worked in multiple areas of the shop including handling and stacking material to creating raw countertop decks.

• Lay out laminate sheets to inventory what material has been delivered. Review with packing slip and file paperwork with the shop manager, discuss any discrepancies found.

• Aid in customer service with orders placed, finding orders and assist in loading.

• Monthly inventory on shop supplies and, particle board and laminate.

• Forklift certified.

EDUCATION

High School Diploma

. Northern Arizona Academy

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