Kinny Chan

Diamond Bar, CA *****

Cell: 626-***-**** Email: adxy4s@r.postjobfree.com

Billing Systems Engineer TPX Communications 2016 – Present

●Configured, tested and implemented over 1000+ configurations.

●Products include mrc, nrc, usage rate plans, discounts, credits, lockbox and usage setup.

●Run various modules bip, com, mcap, cap, ltp tax and collection modules. We are using an inhouse developed invoice formatter

●Interact with Marketing and business to gather and understand requirements; thorough understanding of the customer database

●Excellent track record on production bill runs, debug and fix errors on billing modules

●Generated automated scripts and reports to monitor bill runs and statuses.

●Adhoc reports on customer data using SQL/PLSQL

●Involved in migration testing and post migration fixes for 6 company acquisitions.

Billing Systems Analyst 2003 – 2016

●Led team in configuration, testing, and production support for the Arbor billing system, as well as development for custom tables and procedures related to integrated billing for a cable, paging, long distance and power Link Company. Won an outstanding contribution and performance Award from Adelphia Communications.

●Assisted in the prioritization, coordination, and scheduling of work between the billing, order entry, and work flow systems.

●Worked with the order entry group to create new products, promotions and usage, tested the flow through the front-end system and on to customers' bills properly.

●Worked on Bulks project that involved creating a whole new range of products, ICB ratings, adjustments and journal entries. Created custom scripts for bulk rate increases.

●Worked with Lucent (Arbor vendor), CSG (bill printing vendor) on an Adjustment module to reflect line item adjustments to customer bills that led to separate out journal entries previously being merged less than one account head.

Sema Group Telecoms / LHS Communications Inc 10/00 to 03/01

System Analyst

●Developed test plans for integration testing of BSCS online and batch modules

Performed regression and defects testing of new software releases for online and batch modules

Provided customer support with acceptance testing and defect resolution for the BSCS

Managed and provided technical support for Group1 Address Validation interface implementation

Set up rate plans, services, free unit of measurement, roaming, resource administration and customer activations

Performed requirements analysis and architectural design for Convergy’s POS (Point of Sale) front end and interface

Managed the database availability, planning, database users and creating new database

Created SQL scripts to query Oracle database

●Provided operation support on production environment for customers in USA, Canada, Mexico and Brazil.

●Analysis, design, implementation and testing of value added services for BSCS billing system

●Processed batch payments for four sites

●Supported the client’s production support team for billing and rating issues

●Provided support for customer care and activation related issues

●In establishing the right configuration of the BSCS system problem and required Change Requests are eliminated which helps reduce operating costs of the products.

●Trained the client on online and batch modules functional aspects of BSCS as needed

Cerner Technology Corporation 01/99 to 02/00

System Engineer

●Design, implement and administrate for both of the OS and Database at Client’s Site:

●Installed AIX Operating System, Sub-licensed software or tools.

●Performed Oracle tuning, sizing, backup, recovery and rollback segments.

●Installed NT file server operating system software.

●Provided support for testing and conversion activities.

●Worked on various operating system platforms including NT and AIX/6000, MS Window 95, MSDOS with different client configurations including Novell, Microsoft

General Services Department, City of Los Angeles 10/97 to12/98

Student Worker

●Administrated and maintained both of the Novell Server and NT Server.

●Trouble shoot for networks connection, printing and other problems.

●Evaluate, install, configure and support on various software and hardware.

●Designed and developed the Intranet site for Citywide reengineering project PRIMA 2000 using Front Page 98, HTML and PhotoShop.

●Developed a PC tracking inventory database using MS-Access.

Education

California State Polytechnic University, Pomona – 1998

Bachelor of Science in Computer Information System

References

Upon Request.

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