Customer Service
Resume:
Audrea Burrow
Senatobia, MS *****
**************.**@*****.***
As a Executive Host, my job includes, but is not limited to, assisting the guests of the Casino with any and all of their needs.
Ensuring guests' satisfaction with their overall gambling experience. I am also responsible for coordinating guests rooms, meals, show reservations, travel arrangements, and any special requests, as well as, dealing with irate guests, guest complaints, and issuing comps. I also make cold calls, as well as, reach out to my assigned guests that i have built relationships with and market our promotions/events/etc. to them.
Authorized to work in the US for any employer
Work Experience
General Manager
Pizza Hut - Hernando, MS
January 2023 to Present
• Managed an operating budget for 10-15 employees
• Tracked sales performance
• Developed strong relations with customers and vendors on behalf of the organization
• Determined staffing and scheduling requirements
• Trained and mentored all staff
• Provided daily reports in compliance with labor requirements
• Created an effective orientation program
• Ensured all staff upheld company standards such as Providing excellent customer service, food preparation, cleaning policies, etc.
Order Picker/Packer
Amazon Warehouse - Olive Branch, MS
September 2022 to January 2023
Order picker, packer, ship dock, PIT trained, stow trained Executive Host
Gold Strike Casino Resort - Tunica, MS
February 2016 to March 2022
Issuing comps, room reservations, travel arrangements, show ticket reservations, answering phones, assisting guests with all gaming questions/problems. Marketing to my assigned guests, as well as, making cold calls to new guests. I have a company phone that i answer 24/7. We are responsible for taking care of all aspects of our assigned guests trips to our properties. Head Bartender/ Assistant Bar Manager
American Legion Post 1990 - Nesbit, MS
June 2011 to August 2017
Serving guests, opening and closing the bar, ordering supplies, stocking, inventory, scheduling, managing large amounts of money, making deposits, and assisting veterans with membership applications. Head Bartender/Asst. Bar Manager
Applebee's - Senatobia, MS
February 2014 to May 2014
Mixing drinks, ordering supplies, scheduling, handling end of day procedures, assisting management with hiring/coaching employees, making deposits, ensuring guest satisfaction, and assigned duties to all on shift employees.
Bar Manager
Toby Keiths I Love This Bar & Grill - Robinsonville, MS August 2010 to June 2011
Assisted General Manager with daily activities, such as, hiring/coaching employees, payroll, deposits, inventory, scheduling, ordering supplies, and assigning duties to all on shift employees. Bartender/Cocktail Waitress
Harrah's Casino - Robinsonville, MS
April 2010 to June 2011
Provided prompt, efficient, friendly, and quality service to all guests, managed large amounts of money, mixed drinks, kept a neat and organized work space. Bartender/Cocktail Waitress
Resort's Casino - Robinsonville, MS
January 2010 to April 2010
Provided prompt, efficient, friendly, and quality service to all guests, managed large amounts of money, mixed drinks, kept a neat and organized work space. Customer Service Representative
First Metropolitan Financial - Batesville, MS
March 2009 to January 2010
Assisted Loan Manager with loan applications, analyzed financial status, credit, and property evaluation to determine feasibility of granting loans, filing, answering phones, accepting payments, cold calls, and making deposits.
Waitress
Chili's Bar & Grill - Batesville, MS
August 2008 to March 2009
Ensuring guest satisfaction, managing large amounts of money, maintaining a neat and organized work space.
Education
Certificate in EMT Basic
Northwest Mississippi Community College - Senatobia, MS August 2014 to December 2014
High school diploma
Independence High School Senatobia - Senatobia, MS May 2006
Skills
• AMBITIOUS (Less than 1 year)
• CPR (Less than 1 year)
• ENERGETIC (Less than 1 year)
• PROACTIVE (Less than 1 year)
• SELF MOTIVATED (Less than 1 year)
• Host/Hostess
• Credit Analysis
• EMT Experience
• Bartending
• Cold Calling
Certifications and Licenses
EMT-B
EMT Certification
Assessments
Spreadsheets with Microsoft Excel — Highly Proficient July 2020
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: Highly Proficient
Sales skills — Highly Proficient
November 2021
Influencing and negotiating with customers
Full results: Highly Proficient
Retail customer service — Proficient
April 2022
Responding to customer situations in a retail setting Full results: Proficient
Work style: Reliability — Familiar
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Management & leadership skills: Planning & execution — Proficient July 2020
Planning and managing resources to accomplish organizational goals Full results: Proficient
Food service: Customer situations — Proficient
April 2022
Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Proficient
Outside sales — Highly Proficient
July 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
April 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Conscientiousness — Highly Proficient
July 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Management & leadership skills: Impact & influence — Proficient March 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Attention to detail — Proficient
July 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Security guard skills — Highly Proficient
July 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Highly Proficient
Management & leadership skills: Impact & influence — Proficient March 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Retail customer service — Proficient
April 2022
Responding to customer situations in a retail setting Full results: Proficient
Administrative assistant/receptionist — Expert
January 2023
Using basic scheduling and organizational skills in an office setting Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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