Audrea Burrow

Senatobia, MS *****

adxy43@r.postjobfree.com

+1-662-***-****

As a Executive Host, my job includes, but is not limited to, assisting the guests of the Casino with any and all of their needs.

Ensuring guests' satisfaction with their overall gambling experience. I am also responsible for coordinating guests rooms, meals, show reservations, travel arrangements, and any special requests, as well as, dealing with irate guests, guest complaints, and issuing comps. I also make cold calls, as well as, reach out to my assigned guests that i have built relationships with and market our promotions/events/etc. to them.

Authorized to work in the US for any employer

Work Experience

General Manager

Pizza Hut - Hernando, MS

January 2023 to Present

• Managed an operating budget for 10-15 employees

• Tracked sales performance

• Developed strong relations with customers and vendors on behalf of the organization

• Determined staffing and scheduling requirements

• Trained and mentored all staff

• Provided daily reports in compliance with labor requirements

• Created an effective orientation program

• Ensured all staff upheld company standards such as Providing excellent customer service, food preparation, cleaning policies, etc.

Order Picker/Packer

Amazon Warehouse - Olive Branch, MS

September 2022 to January 2023

Order picker, packer, ship dock, PIT trained, stow trained Executive Host

Gold Strike Casino Resort - Tunica, MS

February 2016 to March 2022

Issuing comps, room reservations, travel arrangements, show ticket reservations, answering phones, assisting guests with all gaming questions/problems. Marketing to my assigned guests, as well as, making cold calls to new guests. I have a company phone that i answer 24/7. We are responsible for taking care of all aspects of our assigned guests trips to our properties. Head Bartender/ Assistant Bar Manager

American Legion Post 1990 - Nesbit, MS

June 2011 to August 2017

Serving guests, opening and closing the bar, ordering supplies, stocking, inventory, scheduling, managing large amounts of money, making deposits, and assisting veterans with membership applications. Head Bartender/Asst. Bar Manager

Applebee's - Senatobia, MS

February 2014 to May 2014

Mixing drinks, ordering supplies, scheduling, handling end of day procedures, assisting management with hiring/coaching employees, making deposits, ensuring guest satisfaction, and assigned duties to all on shift employees.

Bar Manager

Toby Keiths I Love This Bar & Grill - Robinsonville, MS August 2010 to June 2011

Assisted General Manager with daily activities, such as, hiring/coaching employees, payroll, deposits, inventory, scheduling, ordering supplies, and assigning duties to all on shift employees. Bartender/Cocktail Waitress

Harrah's Casino - Robinsonville, MS

April 2010 to June 2011

Provided prompt, efficient, friendly, and quality service to all guests, managed large amounts of money, mixed drinks, kept a neat and organized work space. Bartender/Cocktail Waitress

Resort's Casino - Robinsonville, MS

January 2010 to April 2010

Provided prompt, efficient, friendly, and quality service to all guests, managed large amounts of money, mixed drinks, kept a neat and organized work space. Customer Service Representative

First Metropolitan Financial - Batesville, MS

March 2009 to January 2010

Assisted Loan Manager with loan applications, analyzed financial status, credit, and property evaluation to determine feasibility of granting loans, filing, answering phones, accepting payments, cold calls, and making deposits.

Waitress

Chili's Bar & Grill - Batesville, MS

August 2008 to March 2009

Ensuring guest satisfaction, managing large amounts of money, maintaining a neat and organized work space.

Education

Certificate in EMT Basic

Northwest Mississippi Community College - Senatobia, MS August 2014 to December 2014

High school diploma

Independence High School Senatobia - Senatobia, MS May 2006

Skills

• AMBITIOUS (Less than 1 year)

• CPR (Less than 1 year)

• ENERGETIC (Less than 1 year)

• PROACTIVE (Less than 1 year)

• SELF MOTIVATED (Less than 1 year)

• Host/Hostess

• Credit Analysis

• EMT Experience

• Bartending

• Cold Calling

Certifications and Licenses

EMT-B

EMT Certification

Assessments

Spreadsheets with Microsoft Excel — Highly Proficient July 2020

Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.

Full results: Highly Proficient

Sales skills — Highly Proficient

November 2021

Influencing and negotiating with customers

Full results: Highly Proficient

Retail customer service — Proficient

April 2022

Responding to customer situations in a retail setting Full results: Proficient

Work style: Reliability — Familiar

July 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar

Management & leadership skills: Planning & execution — Proficient July 2020

Planning and managing resources to accomplish organizational goals Full results: Proficient

Food service: Customer situations — Proficient

April 2022

Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Proficient

Outside sales — Highly Proficient

July 2022

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

April 2022

Responding to customer situations with sensitivity Full results: Highly Proficient

Work style: Conscientiousness — Highly Proficient

July 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient

Management & leadership skills: Impact & influence — Proficient March 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Attention to detail — Proficient

July 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Security guard skills — Highly Proficient

July 2022

Assessing risks, enforcing security standards, and handling complaints Full results: Highly Proficient

Management & leadership skills: Impact & influence — Proficient March 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Retail customer service — Proficient

April 2022

Responding to customer situations in a retail setting Full results: Proficient

Administrative assistant/receptionist — Expert

January 2023

Using basic scheduling and organizational skills in an office setting Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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