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Technical Support Operations Manager

Location:
Sun City Center, FL
Salary:
45/hr
Posted:
June 28, 2023

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Resume:

David L. Adair

RAN Engineer

**** **** ***** **. ******* Florida,33573

Mobile: 972-***-****

Email: adxy3y@r.postjobfree.com

Skills for Troubleshooting and Integration

OSS Provisioning

SBTS-22R4-SBTS19A, FL 19, FL 18 Software

RIOT & LEMMING / CBN - E-911 Call Verification

2G Site Creation in BSC,

OMS Site creations & IuB updates

NetAct – IWK Plans, RF Sharing Plans

Slipped & Routers, Provisioning & Troubleshooting

Nest

Pier CR Management and TT dispatches

Web Element

PROFESSIONAL EXPERIENCE

6/2022- Present: Remote Integration Support, CED SYSTEMS LLC/ 3RD Party Nexius

ASIL +ABIO PH2X=5G Midband Change and Integrate Provide integration support for T-Mobile Nokia 2G,3G and LTE, SRAN, E-SRAN configurations as well as N600, L2500, N2500 anchor configurations.

Assist Field integrators with commissioning and troubleshooting from startup to completion of the integrations.

Verify call testing and data testing

Commission all RETs per Port matrix

Interact with Market PMs in the Central and South Regions on tentative and active scheduling for the market’s integrations schedule.

Coordinate with market project managers regarding missing or damaged materials that may cause integration delays.

Create RTT packages upon integration completions

09/2013 to 10/2019 Sr Switch Tech, Florida Gulf Coast T-Mobile War Room

NTID: dadair1

Provide integration support for Nokia 2G, 3G & LTE for the T-Mobile Modernization Project

Perform troubleshooting of Nokia 2G, 3G & LTE for the T-Mobile Modernization Project

Perform site optimization including utilization of MapInfo for Nokia LTE network optimization on a site-level and cluster-level

Perform optimization of Nokia LTE, 3G and 2G elements by performing parameter audits using profile sets and provisioning using CM Operations Manager

Perform software upgrade of Nokia LTE, WBTS, and 2G elements via SW Manager and BTS Manager

Provide support for Ericsson 2G and LTE including locking down and alarm check and troubleshooting during equipment swaps.

Configure and troubleshoots RETs (Remote Electrical Tilt) antenna elements during site integration.

Provide support in the implementation of Distributed Antenna Systems (DAS) both iDAS (Indoor) and iDAS (Outdoor) solutions for LTE sites

Perform integration, troubleshooting and parameter changes for LTE DAS sites

Perform parameter changes and optimization of Nokia 2G, 3G & LTE elements

Provision and commissions Nokia 2G, 3G & LTE Network elements

Configure and defines circuits in the Tellabs 5500 DACS system.

Perform IP configuration changes and definition on the Alcatel-Lucent CSR 7705 (Cell Site Router)

Work with RF group in analyzing issues in interoperability testing between Nokia, Ericsson and other vendors.

Provide troubleshooting and investigation on Nokia BSC, BTS, RNC, WBTS and LTE issues.

Perform configuration tasks including port speed upgrades, IP configuration changes and definitions on the Alcatel-Lucent CSR 7705 (Cell Site Router) particularly SAR-F, SAR-M, SAR-A, SAR-8, and 7210 SAS-Mxp types.

Perform configuration tasks including interface definitions, service configurations, route creation and deletion, static routes and configuration changes on the Alcatel-Lucent 7750

Perform commissioning and configuration of 2G/GSM, 3G/UMTS, 4G/LTE, and 5G sites and create Site Commissioning Files.

Perform sector split and band change for 2G/GSM, 3G/UMTS & 4G/LTE sites.

Perform 2G/GSM, 3G/UMTS, 4G/LTE, and 5G radio network parameter changes for both site-level and cluster-level optimization

Highly-experience in the utilization of Nokia NetAct 18A applications including CM Editor, CM Operations Manager, License Manager, Site Configuration Tool, Software Manager, CM Analyzer, NE Integration Wizard, Working Set Manager, Monitor.

Highly-experience in the utilization Web Element Manager, BTS Site Manager, 2G Flexi BTS Site Manager, Admin Tool, and Nokia Transport Module (FCT Web Interface) to integrate, troubleshoot and manage 2G BTS, 3G WBTS, LTE eNB and 5G gNB elements.

Regions Supported

New Orleans

Tampa Florida

Jacksonville Florida

Orlando Florida

Birmingham Alabama

Michigan

Minneapolis

Houston & Dallas Markets

Chicago

Ohio markets

09/2012 to 7/2013 NAM GNIC Engineer, Lemcon Networks/Nokia Siemens Networks

GDC Tier2 Support for T-Mobile Modernization Project.

•Provide Tier-2 support for T-Mobile project

•Troubleshoot and resolve hardware issues escalated from Tier-1

•Coordinate cut-over activities on conference bridge

•Send daily reports to customer and project managers after each night’s cutover activities

•Assist with the installation, commissioning, and integration of the Nokia RNC and WCDMA Flexi base station equipment

•Perform HSPA/Dual IUB upgrades

•Provide support to local markets for newly integrated sites

•Monitor and troubleshoot sites to clear any alarms before sites are handed over to the market

•Remote Electric Tilt Renaming

6/2010 to 7/2012 BSS/RAN Engineer, Pario Solutions INC. Dallas Texas

Provided BSS RAN Support of GSM/UMTS/LTE/FEMTO Technologies for hosted customers.

(Docomo Pacific, Mosaic Telecom, Bermuda Telecom)

•Provide Engineering support for 3G radio sub system during RAN deployment, Care Projects (RU20 SW upgrade) and FOA along with CIT / Helpdesk function during Care phase and Operation support.

•Provide Project technical support for troubleshoot and resolve issues and overall responsible for the 3G RAN ( RNC and Node B ) network element technical Issue handling.

•Technical Analysis & Log collection (TN33 and Fishing Macros -HIT).

•High HIT knowledge (run, create and modify existing macros).

•Monitored Network alarms

•Implemented configuration changes

•Recommissioning HNB (Home Node B)

•Provisioned HNB for Femto sites

•Upgraded SW packages for RNC/ BSC/ BTS / Femto Gateways,

•Technical support for NSN BSS/RNC.

•Provide Project technical support for troubleshoot and resolve issues.

•Worked as Technical Help Desk function including emergency on-call support on demand basis (trouble tickets).

•Re home of 200 BTSs (2G).

•Site creation and Parameter audit/update.

04/2008 to 5/2010 RIC Engineer / Lemcon Networks / T-Mobile UMTS / NSN Campus Irving TX USA

•Received inbound calls from field engineers via Siebel, validate PTID numbers

•Update RIC tracker with Integration progress giving as much detail as possible.

•Check SCF availability and ensure correct version is loaded to site with field technician.

•Unlock Interfaces and ports

•Unlock all WCEL’s, Object Browser

•License key distribution, License Manager

•Run license admin scripts for database update

•Ensure correct SW versions are used

•Follow field tech test calls (Voice & data), E2K extension

•Check alarms and troubleshoot with field tech if needed

•Run all RIC scripts to ensure correct data integrity and performance of site

•Escalate SCF or data fill issues to RIC lead/CM Lead for CSI troubleshooting

•Request site folder to be uploaded to NOL’s by field technician, check, approve

or reject. Communicate rejection to field technician for corrections.

•Ensure the NetAct topology views (including links) are completed, Update DNS

server, Removing old data in RNC/AXC if needed, Updating Q1 agents,

•Uploading RAN files, Ensure NDW has functionality & DCN connectivity

•Ensure that Element managers are working from NetAct

•Complete Integration check and save to NOL’s

•Update all RIC Milestones in EPM and Swift tracker (MS 800, MS 820, MS 840)

01/2007 to 03/2008 Ric Engineer/ Lemcon Networks / Du Communications/ (Dubai, United Arab Emirates)

•Receive calls from field technicians for GSM and UMTS Integration support.

•Update RIC tracker with Integration progress giving as much detail as possible.

•Check SCF availability and ensure correct version is loaded to site with field

technician.

•Unlock Interfaces and ports

•Unlock all WCEL’s, updated Net act Views using Object Browser

•License key distribution, License Manager

•Run license admin scripts for database update

•Ensure correct SW versions are used Follow field tech test calls (Voice, data, &

video streaming), E2K extension.

•Check alarms and troubleshoot with field tech if needed

•Run all RIC scripts to ensure correct data integrity and performance of site

•Escalate SCF or data fill issues to RIC lead/CM Lead for CSI troubleshooting

•Request site folder to be uploaded to NOL’s by field technician, check, approve

or reject. Communicate rejection to field technician for corrections.

•Ensure the Net Act topology views (including links) are completed, Update DNS

server, deleting old data in RNC/AXC if needed, Updating Q1 agents, Uploading

RAN files,

•Provisioned AXC for 3G UMTS Supreme BTS to insure DCN connectivity

•Ensure NDW has functionality

•Ensure that Element managers are working from NetAct

•Complete Integration check and save to NOL’s

•Update all RIC Milestones in EPM

11/2006 to 12/2006 RIC Engineer/ Lemcon Networks / Claro (Rio de Janeiro, Brazil)

•Provide technical and remote support for wireless networks

•Troubleshoot network discrepancies over the phone and via remote applications

•Handle programming, unit testing, debugging, and system testing

•Monitor agencies LAN / WAN server, and network performance including applications, database, and console messages and implemented appropriate action.

•Use of remote tools for site integration and upgrade activities

•Use of MML and other tools to troubleshoot T1 and BTS site issues.

•Provided helpdesk support for operator Claro supporting all (Latin America markets) using GSM network technology Utilizing both Core level programming and graphical user interface to implement site-specific changes on the BSC. Remote troubleshooting of cellular sites nationwide with technicians in the field. BSS O&M skills including integration, parameter modification, diagnostics, preventive maintenance, troubleshooting and knowledge of Nokia NMS/2000. Perform alarm checks for sites, including the alarm history of sites. Interface with BTS Engineering team to assist in complex, and simple upgrades Edge Radio Upgrades. Interface with RNW, Project managers and Configuration Management team to resolve data fill issues and implement BTS site changes.

01/2005 to 11/2007 Ric Engineer/ Lemcon Networks/ AT&T, Cingular, T-Mobile (Nokia Campus Irving TX USA)

•Support RIC manager in customer meetings

•Help design tool and script to automate the integration process and minimize error in the build process.

•Interface with customer to set schedule and ensure targets are achieved

•Ensure staffing levels are appropriate for the work scheduled.

•Perform new Site Integrations (RAS6, RU10), new builds and troubleshooting.

•CM Management, WBTS creation, parameter modification, diagnostics, maintenance and troubleshooting.

•Work with CSI to ensure correct templates and parameter templates are in place

•Lead team meetings and attend customer meetings.

•Ensure quality KPI’s are met and work with CM team to ensure high quality of work

•Procedure creation and support creation of MOPs

•Customer interface for technical meetings

05/2002 – 01/ 2005 GSM BTS Operations Team Lead (Nokia Campus Irving TX USA)

•Provide technical and remote support for wireless networks

•Troubleshoot network discrepancies over the phone and via remote applications

•Handle programming, unit testing, debugging, and system testing Monitor agencies LAN / WAN, server, and network performance including applications, database, and console messages and implemented appropriate action.

•Use of remote tools for site integration and upgrade activities.

•Use of MML and other tools to troubleshoot T1 and BTS site issues. Provided helpdesk support for AWS (AT&T, Cingular markets) GSM network technology

•Used both Core level programming and graphical user interface to implement site-specific changes on the BSC.

•Remote troubleshooting of cellular sites nationwide with technicians in the field.

•BSS O&M skills including integration, parameter modification, diagnostics, preventive maintenance, troubleshooting and knowledge of Nokia NMS/2000.

•Perform alarm checks for sites, including the alarm history of sites

•Interface with BTS Engineering team to assist in complex, and simple upgrades Edge Radio Upgrades. •Interface with RNW, Project managers and Configuration Management team to resolve data fill issues and implement BTS site changes.

Duties: using Citrix and MML Unix based command line to perform tasks on Nokia ultrasite/metrosite GSM, GPRS, EDGE, and WCDMA cell sites. Tasks include locking and unlocking sites, changing GPRS and EDGE parameters, and power / miscellaneous site parameters. Build signaling links and sites using Citrix/MML command line interface. Performed Tier 2 troubleshooting and verification / clearing of alarms before releasing the field techs after upgrade work.

9/2001 - 5/2002 MAC D Coordinator/ MPOWER Communications/ Dallas TX, USA

•Sole accountability for processing change orders for existing customer accounts

•Generated Local Service Requests (LSRs) to Southwestern Bell’s LSC (Local Service Center) via the LEX / Toolbar (LSOG) Graphical User Interface (GUI)

•Direct contact with SWB LSC and CLECS to secure Firm Order Confirmation (FOC) dates for all orders

•Assisted in testing for EDI using TBS

•Updated existing customer account information in CMS.

•Received all MACD requests and completed processing within 24 business hours

•Researched double billing issues, working with the losing carrier and the customer to resolve.

5/2001 - 9/2001 Strategic Account Representative/ MPOWER Communications/ Dallas TX, USA

•Strategic Account Representative (SAR): As a SAR I had the responsibility of processing customer's orders of POTS service or DSL service request.

•Maintain customer contact throughout the order process

•Tracking information in a database known as CMS, interacting with various CLEC's to assure that customer's conversion from one carrier to MPower's network went smoothly.

EDUCATION

Northeastern A&M College Miami Oklahoma

Class of 93 Business Courses

Class of 90 Tulsa Oklahoma Booker T. Washington Magnet School

KNOWLEDGE OF LANGUAGES

English

TRAINING

Certified 4G LTE-RRU Install Level 1

Certified 4G LTE-RRU Commissioning & Install: Level 2

Nokia: Node Manager, CM Tools, OSS, MML, and other Nokia proprietary applications.

Microsoft: Windows 3.1x – XP, Vista, Office 97 – XP, Vista, Internet Explorer, MS DOS, Swift Tracker, Lemcon Networks

Tracker, Nokia Online Services E-PM database

Unix, HP systems, CITRIX, Netscape, WAN/LAN protocols (TCP/IP, NetBEUI, IPX/SPX, NetBIOS), Broadband Technology, Frame Relay, Routers, Data Communications, NetWare, file and printer sharing MS networks,. Microsoft Office, Windows NT, Oasis, Clarify, Siebel databases, Procomm, SBC toolbar, Lex, Verigate, CMS, SOA, TBS. Completed PC repair and Configurations courses, Stress Management Courses. 3G Flexi BTS Commissioning and

Integration Course, 3G Supreme BTS Commissioning



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