Service Representative Social Services
Resume:
Maritza Mendoza
******************@*****.***
Seeking a position where I am able to serve as a trusted agent, assisting the most vulnerable
populations. Attained ten years hands-on experience in the social services setting. Recognized
as a self-starter, goal oriented, whose confidence, perseverance and vision promote success by
demonstrating competence and poise in a professional and social settings.
Work Experience
Field Service Representative
GT Independence - California
April 2022 to June 2023
Conducted virtual enrollments to consumers who will receive financial management services that support them in the self-determination program and serves as an advocate and promoter of self-direction by educating consumers and facilitating the consumer’s understanding of self-determination. Conducted the enrollment process with the person served and their circle of support (i.e., families, guardians) in a timely manner. Ensured enrollment documents are complete and accurate. Recommends improvements to internal process/systems to prevent future issues and to enhance service experience. Maintains confidentiality and HIPAA compliance. Upholds company values and mission.
Senior Program Specialist- Job Coach
CSET - Visalia, CA
August 2020 to December 2021
Referred Participants to Occupational Skills Training. Worked closely with Tulare County Health and Human Services due to the partnership with my participants and Contact Tracing contract. Supervised and managed payroll of all participants along with completion of contract. Supervised 15 individuals, scheduled work hours, resolved conflicts, determined if hours would be extended based on proper communication within the organization of HHSA. Successfully managed the case load of 15 participants with career coaching, life skills, and ethical issues. Handled conflicts between employer, participant, and organization for a smooth completion of contract.
Self Sufficiency Counselor III
Tulare County Health and Human Service - Visalia, CA
August 2010 to September 2018
Interviewed applicants and recipients to determine eligibility for public assistance. Explained rules governing eligibility, grants, methods of payment and legal rights to applicants and recipients. Evaluated personal and financial data obtained from applicant and recipient to determine initial and continuing eligibility, according to departmental directives. Initiated procedures to grant, modify, deny and terminate eligibility and grants for various aid programs, such as public welfare, employment and medical assistance. Authorized amount of grants, based on determination of eligibility for amount of money payments, food stamps, medical care and other general assistance. Identified need for social services and made referrals to various agencies and community resources available. Successfully handled 140 employment services Welfare To Work cases along with their benefits continued eligibility.
Skills
• Speak, read, write in the Spanish Language
• Skilled with computer systems and software.
• Quickly learn procedures and methods.
• Demonstrated record of high performance standards, including attention to schedules, deadlines,
budgets and quality work.
• Able to translate ideas into concrete written or visual form to share with others.
• Research
Education
Bachelors Degree in Social Work- in progress
Fresno Pacific University - Visalia, Ca, US
2022
Associates Degree in Business Administration
San Joaquin Valley College - Visalia, Ca, US
2004
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