General Manager Customer Service
Resume:
Robert J. Schriner
General Manager
Proven manager with a warm and welcoming demeanor. Team builder who finds the win for all parties. Essential part of the management team who brings exceptional communication, problem solving and active listening to ensure effective solutions that produce short-term and long-term success.
Experience
Education
Sept 2021 – Dec 2022
General Manager – Shift Technologies LLC
Led sales, business development and operations across four locations in Texas. Increased sales by 300% with a 30% reduction in staff. Developed procedures to ensure staff and customer satisfaction. Reduced operating expenses by 25% Controlled inventory levels and pricing. Set daily and monthly projections. Financial reporting on profits and losses.
Oct 2015 – Sept 2021
Sales Manager/Operations Manager – CarMax Auto Superstores
Guided sales team to exceed goals over 6 years in 5 store locations. Led recruiting and training while reducing turnover by 50%. Ensured iconic customer experience. Resolved customer service concerns. Led continuous training with sales staff. Hiring, onboarding and recruiting. Financial reporting.
April 2012 – Oct 2015
Owner - Third Hand Tour Management
Handled all business and logistics needs of touring artists. Hired support staff, planned daily logistics, oversaw merchandise supply and sales, received daily cash payments and payouts.
July 2009 – Sept 2012
Director of Recruiting – Attorneys on Demand
Led team of 20 case managers in booking appearance attorneys. Increased roster of appearance attorneys 600%. Improved staff and appearance attorney retention. P&L reporting.
2004
Masters in Business Administration
Arizona State University
2001
Bachelors in Justice Studies
Arizona State University
Skills
Creativity
Leadership
Organization
Problem solving
Teamwork
Contact
5609 Jacaranda Drive
Austin, TX 78744
***********@*****.***
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