Customer Service Representative
Resume:
Kandriss Smith
Customer Service Representative
Houston, TX 77004
***************@*****.***
Professional Summary
Motivated Customer Service Representative offering valuable contributions in all facets of administrative activities derived from diverse, 5-year background. Recognized for exemplary time management, organization, prioritization and work ethic. Excels in scheduling, Data Entry, and database administration.
Skills
Office administration
Telephone etiquette
Problem-solving
Time management
Social perceptiveness
Work History
February 2021 - Current
Sleep Inn Suites - Houston, TX
Front Desk Receptionist
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
January 2021 - September 2022
Concentrix - Houston, TX
Work From Home Customer Service Agent
Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
Developed customer service processes to improve customer satisfaction.
Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
August 2020 - June 2021
Sitel - Houston, TX
Work From Home Customer Service Agent
Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
November 2018 - March 2020
Iqor - Houston, TX
Customer Service Representative
Worked well in a team setting, providing support and guidance.
Proven ability to learn quickly and adapt to new situations.
Cultivated interpersonal skills by building positive relationships with others.
Delivered services to customer locations within specific timeframes.
Education
August 2005 - May 2009
Griffith Senior High School Griffith, IN
High School Diploma
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