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Customer Service Representative

Location:
Chennai, Tamil Nadu, India
Posted:
June 28, 2023

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Resume:

A.Nadeem Ahamed

Contact No: 701*******

E-Mail: adxy1e@r.postjobfree.com

Career Objective

To obtain a challenging position, where my ability, knowledge and skills will be utilized and I want to discover myself in a bigger role, which would help me in extending my limitations. Summary

Aggregate of almost 6 Months of Internship in PG Diploma in Industrial Automation.

Aggregate of almost 2 Years of Experience as Graduate Engineer Trainee

(GET).

Aggregate of almost 1.6 Years of Experience as Sales and Service Representative.

Educational Qualification

Course Institution

Year of

passing

Board/University

Marks

%

B.E (MECH)

Aalim Mohammed

Salegh College of

Engineering, Chennai.

Anna

University

2016

6.34

H.S.C

Union Christian

Matriculation Higher

Secondary School,

Chennai.

State Board 2012 71

S.S.L.C

St.Matthias Anglo Indian

Higher Secondary

School, Chennai.

State Board 2010 72

Technical Skills

Obtained Post Graduate Diploma in Industrial Automation (PGDIA) from Technocrat Automation Pvt Limited (IAO Accredited), Chennai. With 6 months hands on practical experience in Industrial Automation Tools specializing in PLC, DCS, SCADA and VFD.

Obtained Master Diploma in Product Design and Analysis from CADD Centre Training Services, Chennai, Kolathur.

Completed PHP Expert Programming from RIT Infotech Solutions, Chennai

Has knowledge on preparing quotation for customers based on their painting needs.

Obtained NISM (National Institute Of Securities Markets) Series 5A Mutual Fund Distributors Certification. (Sept 2021)

Professional Experience:-

Working in FundsIndia from Feb 2021 till Nov 2021

Roles and Responsibilities:

• Making Investors aware of various schemes of Mutual Funds.

• Making Investors understand the effectiveness of Mutual Fund schemes for investments as compared to other competitive products like Bank Fixed Deposits.

• Provide good customer service.

• Analyze the client’s current portfolios and make recommendations.

• Expand customer base.

Working in ICICI Prudential Life Insurance from Dec 2020 till Jan 2021 Roles and Responsibilities:

• Provide advice to clients and recommend insurance products.

• Provide good customer service to maintain and retain clients.

• Provide intermediary services between insurance companies and clients.

• Analyze the client’s current portfolios and make recommendations.

• Assist clients during the claims process.

Working in Intandem Solution from Mar 2020 till Nov 2020 Roles and Responsibilities:

• We work for our client Asian Paints in providing suggestion and ideas regarding painting services for their customers.

• Analyzed the specific needs of the customers and provided suggestions on different painting services.

• Product knowledge on Asian Paints Catalogue to suit customer needs.

• Developed relationship with customers and strategic associates to elevate brand awareness.

• Prepared billing catalogue of Materials for painting requirements. Has worked in S.F.H Engineering from July 2016 till May 2018 Roles and Responsibilities:

• Modelled and designed functions using specialty machines according to pre-defined specifications.

• Met with client and customers to review product specifications and define project scopes of work.

• Plan workforce utilization, space requirements, and equipment layouts to optimize workflows.

• Establish and reinforce maintenance and safety procedures, service schedules, and facilities maintenance procedures to maintain machines and equipment.

• Prepared Bills of Materials for purchase items, and verified part numbers matched design requirements.

• Maintained accurate project records such as updated drawings and documents throughout project lifecycle.

SOFTWARE SKILLS

AUTOCAD

PRO-E

ANSYS

SOLIDWORK

PHP

EXCEL

MINI PROJECT

TITLE : GANTRY CRANE

TEAM SIZE : 4

DESCRIPTION : The purpose of this project is to provide an economical way to lift materials anywhere within a facility.

MAIN PROJECT

TITLE : EXPERIMENTAL ANALYSIS OF E250 UNDER DIFFERENT QUENCHING CONDITION

TEAM SIZE : 4

DESCRIPTION : The purpose of this project is to improve the mechanical properties of mild steel using different quenching condition.

PERSONAL DETAILS

Name : Nadeem Ahamed A

Father’s Name : Abdul Rahim A

Mother’s Name : Meharunissa J

Date of Birth : 17

th

June, 1994

Passport No. : V1809450

Preferred Location : Chennai.

Strength : Practical & Creative.

Declaration

I consider myself familiar with this given information aspects. I am also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge.

Location Signature

Chennai Nadeem Ahamed



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