Customer Service Representative
Resume:
Tamelia Dowell
Customer Service Representative - Total Systems
*.***********@*****.***
Columbus, GA 31903
Authorized to work in the US for any employer
Summary
Highly enthusiastic customer service professional with 20 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I am hardworking, highly motivated, innovative, multi-task-oriented, positive, productive, self-directed, versatile, client-focused, committed and focused.
Highly enthusiastic customer service professional with 20 years client interface experience. Dedicated
Customer Service Representative motivated to maintain customer satisfaction and contribute to
company success. I am hardworking, highly motivated, innovative, multi-task-oriented, positive,
productive, self-directed, versatile, client-focused, committed and focused.
Work experience
Customer Service Representative
Customer Service Representative
Total Systems - Columbus, GA
October 2016 to February 2018
Addressed [75] website inquiries per day, converting 10 into renewal customers.
Cross-trained and provided back-up for other customer service representatives when needed.
Resolved product issues and shared benefits of new technology.
Guaranteed positive customer experiences and resolved all customer
complaints.
Kept abreast of rapidly evolving technology.
Salesperson
Salesperson
Kohl's - Columbus, GA
June 2016 to November 2016
Successfully interacted with customers and retail buyers to expedite orders.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Expressed appreciation and invited customers to return to the store. . Processed
merchandise returns and exchanges.
Replenished merchandise shelves with items from the stockroom.
Organized the store by returning all merchandise to its proper place.
Performed store opening duties, including counting cash drawers and checking
all equipment for proper functioning.
Stocked and rotated inventory regularly.
Communicated all merchandise needs or issues to appropriate supervisors.
Regularly sought opportunities to up sell and add on additional merchandise.
Recommended, selected and helped locate merchandise based on customer
needs and desires.
Kept abreast of rapidly evolving technology.
Assisted customers in finding out-of-stock items.
Accurately logged all daily shipping and receiving orders.
Patient Access Representative
Patient Access Representative
St Francis Hospital and Medical Center - Columbus, GA
May 2016 to October 2016
My job duties were to access patient accounts with past due balances, contact insurance companies, contact patients for payment and post payments to accounts.
Customer Service Representative IV
Customer Service Representative IV
AFLAC - Coumbus, GA
November 1996 to April 2010
My job duties were to take incoming calls from Aflac associates, account managers and potential policyholders. I advised of pending reasons for applications, issues applications, and also trained other employees into their position. I researched files and made outgoing calls when necessary.
Cashier
Cashier
Home Depot - Phenix City, AL
June 2018
Ring up purchased, assist customers with locating items.
Education
High School Diploma in General Studies
High School Diploma in General Studies
Kendrick Skills
Telemarketing
Telemarketing
ENERGETIC
ENERGETIC - 10 years
Shipping & Receiving
Shipping & Receiving
Upselling
Upselling
Cold Calling
Cold Calling
RECEPTIONIST
RECEPTIONIST - 1 year
Conflict management
Conflict management
CLOSING
CLOSING - Less than 1 year
CSR
CSR - 10 years
Technical support
Technical support
CUSTOMER SERVICE
CUSTOMER SERVICE - 10 years
Help desk
Help desk
Telecommunication
Telecommunication
Customer Support
Customer Support - 10 years
RETAIL SALES
RETAIL SALES - 5 years
Customer Care
Customer Care - 10 years
Troubleshooting
Troubleshooting
Call Center
Call Center - 10 years
Do you want to add any of these skills?
Network Support
Operating Systems
Computer Networking
LAN
Active Directory
Desktop Support
Kendrick High School - Columbus, GA
1991.
Contact this candidate