Customer Service Representative
Resume:
Reshma Annam
Decatur, AL *****
******.*****@*****.***
Offering 20 years experience in excellent Customer Service. Work Experience
Customer Service Representative
Alorica - Decatur, AL
December 2022 to May 2023
• Support Inbound/Outbound phone calls from Members or Providers and assist with claims and insurance coverage
• Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims on routine issues.
• Provides product and service information, and identifies opportunities to improve our member and provider experiences.
Customer Service Representative
DIRECTV - Huntsville, AL
January 2022 to December 2022
• Utilize proven sales and service techniques to build customer relationships, enhance the customer’s buying experience, retain customers, and exceed customer care commitments
• Provide world-class service by delivering an effortless customer experience
• Interact proficiently with a variety of online systems to problem solve, identify sales and retention opportunities, and present an all-inclusive solution that meets the customer’s needs
• Opportunity to consistently meet or exceed sales quotas and service objectives in a fast-paced call center environment
Medical Receptionist
Preferred Family Healthcare, Inc. - Decatur, AL
May 2018 to November 2021
• Clinical administrative functions, patient intakes, registration and scheduling patient and insurance billing is accurate.
• Establish working relations with staff, coworkers, physicians, patients
• Greet patients, check patients in, collect copay, schedule follow up appointment,
• Distribute incoming mail to the right department, order supplies for clinic, answer multi line phone system, take message for provider for refills on medication for patients, scan documents and fax to necessary charts and other facilities and providers office.
• Assist patients with patient assistance program application to see if they qualify for free or low cost medicines or supplies.
• Outbound calls to patients that missed their appointments to reschedule. Receptionist/Bookkeeper
River City Center - Decatur, AL
April 2017 to June 2018
· Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
· Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
· Perform administrative support tasks, accounts receivable, outbound calls to collect copay, banking for facility, sorting incoming mail for facility, submit invoices for payments, balance sheets, or other documents
· Enroll individuals in Medicaid program upon admission, gather necessary documents needed for Medicaid and notify them of their status, follow up with annual reviews for Medicaid. Commercial Customer Service Representative
BBVA Compass - Decatur, AL
October 2015 to January 2017
· Confer with customers by telephone or in person to provide information about products or services, cancel accounts, or obtain details of complaints
· Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
· Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills,Support inbound calls in a call center from merchants and bank representatives with inquiries regarding credit card transactions, settlements, pricing structure of merchant accounts
Teller II
PNC Bank - Decatur, AL
January 2012 to April 2013
· Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
· Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
· Enter customers’ transactions into computers to record transactions and issue computer-generated receipts
· Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines
· Monitor bank vaults to ensure cash balances are correct,Successfully meet and exceeded teller referral goals monthly..
Teller II
Regions Bank - Decatur, AL
February 2010 to January 2012
· Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
· Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
· Enter customers’ transactions into computers to record transactions and issue computer-generated receipts
· Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines
· Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank
· Monitor bank vaults to ensure cash balances are correct Education
Associate's Degree in Computer and Information Sciences Calhoun Community College - Decatur, AL, US
Certificate
Calhoun Community College - Decatur, AL, US
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