Project Manager/Operations Manager

BOBBIE A. BANKS

San Antonio, TX

301-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Project Manager, Operations Manager, Mission & Personnel Manager, Executive Administrator, Workload and Schedule Manager, Air Force Veteran with an active Top-Secret/SCI Polygraph Security Clearance and over 20 years of proven experience in top level training and development, project management, executive assistance, and leadership. Experienced in mentoring, counseling, and training innovative leaders. Versatile and resilient professional, able to thrive in challenging environments to streamline organizations and posture teams for long-term success. Possesses an extensive background and knowledge of the interworking of enterprise-level networks to effectively provide sound guidance and recommendation to better the organization and personnel. Skills include: Cross-Functional Leadership / Strategic Planning / Equipment Management / Quality Assurance / Process Improvement / Training & Development / Data Management / Policy Implementation / Inspections & Auditing / Master Project Scheduler/ Fluent in Spanish / Risk Management

PROFESSIONAL EXPERIENCE

United States Air Force – Various Locations (February 2000 – Present) Operations Manager/Project Manager, US Embassy, Santiago, Chile (September 2020-Present)

• Facilitated production and managed Intelligence Community systems in support of the dissemination of national level and strategic information reporting

• Coordinated all Department of Defensive (DoD) overflight, landing, ship visits, and diplomatic clearances with the Chilean government and Foreign Clearance Guidance manager

• Managed Defense Attaché Office administration/projects; supervised 12 local national staff and monitored $3.5M in equipment/Mission and Personnel Manager, provide day-to-day planning and oversight

• Eliminated redundancies and achieved 100% compliance by identifying and addressing 30 fails during audits on administrative processes

• Spearheaded daily/weekly operations meetings with contractors and project stakeholders

• Prepared status reports, summaries and communications reports for higher level leadership action Project Manager; Hurlburt Field, FL (October 2018 – September 2020)

• Led 2 work centers with 15 members; oversaw $3.7M strategic plans and programs, executing large-scale projects for 4 departments, 40 tenant units, and 13,000 personnel

• Drove and validated IT solutions on 1K communication requests annually while coordinating with multiple U.S. agencies; preserved $72M in military base networks

• Managed Plans, Programs, Budget, Execution (PPBE) progress; executed $1.2M annual Operations and Maintenance (O&M) funds

• Performed architectural integration reviews for 13,000 network customers; planned impact mitigation with base infrastructure teams

• Directed Medical Group ScriptRX kiosk installation, coordinated 30 feet cable/IT equipment installation

• Coordinated 1K authorized service interruption requests; increased circuit integrity by 30% Client Systems Manager; Incirlik, Turkey (December 2017 – September 2018)

• Facilitated retrograde for 4 units ensuring asset availability for $250M networks; administered 64 IT accounts and 8K items

• Provided high-quality customer service to 300+ personnel, oversaw the daily performance of computer systems, ensured proper installation of operating systems, appropriate hardware/software, and handled service schedule for IT system upgrades

• Organized and conducted installation, testing, operations, troubleshooting, maintenance of all hardware and software

• Performed physical/remote maintenance, operations, repairs configurations for $81M in local area network infrastructures and resources

Senior Tech Military Training Instructor; Lackland AFB, San Antonio (December 2013 – November 2017)

• Analyzed organizational training needs to determine needs; planned, resourced, developed new ideas, and executed constructive exercises

• Researched, devised, and implemented lesson plans designed to incorporate various instructional techniques and meet the demands of numerous audiences

• Directed 27 personnel in 5 work centers, monitored and maintained 220+ nodes

• Managed and maintained dormitories and classroom facilities valued at $101M; monitoring inspections and repairs

• Coached, mentored, and professionally developed adaptable, agile, balanced, and innovative leaders responsible for executing organizational objectives and enhancing team proficiency

• Streamlined logistical operations, interagency communication, and set efficient and sustainable standards for future executive leaders

Operations Manager; Andrews Network Control Station (ANCS), Maryland (June 2009 – December 2013)

• Supervised 115 personnel overseeing 13 High Frequency Global Communication System (HFGCS) stations valued at $139M

• Maintained radio systems for $2.4M Mystic Star satellite network for POTUS, VPOTUS, and senior national leaders

• Processed scheduled maintenance and unscheduled system outages impacting the HFGCS and Mystic Star networks

• Disseminated high-precedence Emergency Action Messages (EAM), reconnaissance messages, and advisories EDUCATION CERTIFICATIONS

Bachelor of Arts in International Relations and Global Security w/ Latin American Studies; American Military University Associates of Applied Art in Education and Training, Community College of the Air Force Associates of Applied Science in Information Systems and Management, Community College of the Air Force Systems Security Certified Practitioner (SSCP) Certified, ISC Project Management Professional (PMP); July 2023

TECHNICAL SKILLS

Software: Microsoft Office (2003, 2007, 2010, 2013) Access, Word, Excel, PowerPoint, OneNote, Outlook, Project Pro, CRM software, Defense Information Security System (DISS), Defense Travel System (DTS), Aircraft and Personnel Automated Clearance System (APACS)

Operating Systems: Microsoft Windows (95, 98, XP, Vista), Windows 10

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