Specialist Office Customer Service

**f*

Tracy Y. Fletcher-McCready

***** ******* ****, **** *******, Salisbury,MD

***********************@*****.***

Ph: 443-***-****

Professional Summary

Responsible customer service consultant and adjustment auditor. Proficient in

resolving customer issues while making sales quotas. Passionate and motivated, with a

drive for excellence. 24 years in serving customers for a fortune 500 company as both a

customer sales representative and auditor for residential accounts.

Skills

* Customer and Personal Service * Active Listening

* Reading Comprehension * English Language

* Critical Thinking Complex Problem Solving

* Social Perceptiveness * Active Learning

* Time Management * Sales and Marketing

* Negotiation

* Troubleshooting

Experience

Consultant / Representive AUG 1998 - NOV 2005

Verizon Salisbury,MD

* Create, maintain, and center information into data base.

* Complete forms in accordance with company procedures.

* Provide services to customers, such as order placement or account information.

* Conduct searches to find needed information, using such sources as the internet.

* Learn to operate new office technologies as they are developed and

implemented.

Adjustment Auditor DEC 2005 - JAN 2016

Verizon Salisbury,MD

* Locate and attach appropriate files to incoming correspondence requiring

replies.

* Complete forms in accordance with company procedures.

* Create, maintain, and enter information into databases.

Education

Business Administration Princess Anne, MD

University of Maryland Eastern Shore

Morgan State University Baltimore, MD

International School of Aviation Ontario,CA

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