Melissa E. Hooks

**** ******** ****, ***** ********, MD, 20772 301-***-**** adxxso@r.postjobfree.com

Collaborative and analytical healthcare executive with 15+ years of experience at tertiary, acute, secondary, and ambulatory healthcare organizations within both public and private sectors. Adept at leveraging industry competence to provide nursing excellence, operational expertise, and team leadership. Demonstrates strong leadership skills and subject matter expertise to effectively execute projects and cultivate key stakeholder relationships. Well-versed in hospital/healthcare operations, quality outcomes, finance, workforce management, and process improvements.

Education/Certifications

Doctor of Philosophy in Healthcare Administration, University of Phoenix, Expected graduation 2024

Executive Leadership Certificate, University of Pennsylvania, 2021

Master of Science in Nursing and Healthcare Administration, University of Phoenix

Bachelor of Science in Healthcare Administration, Columbia Union College

Associate of Arts in Nursing, Prince George’s Community College

Core Competencies

Clinical quality, Patient-centered care, Safety management, Patient outcomes, Hospital/healthcare operations, Subject matter expertise, Patient-satisfaction, Process improvement, Analytical and critical thinking, Exceptional verbal communication and active listening skills, Collaborative

Technical Skills

Microsoft 365, Click up EPIC MedConnect Cerner PeopleSoft Kronos Payroll System Safety Intelligence Reporting Systems ZOOM Health Tracking Applications

Professional Experience

All Healthcare Oakland, CA

Healthcare Consultant September 2017 – Present

●Collaborates on special projects to increase breast cancer awareness.

●Fosters a safe environment when educating and consulting about sensitive subject matter.

●Acts as the knowledge expert for patient safety needs assessments, disease processes and comfort care.

●Works closely with Senior leader to develop company strategies, and management of consulting and educational goals.

Howard University Hospital Washington, DC

Director Nursing, Medical-Surgical February 2020 – April 2023

●Managed 6 Medical-Surgical units caring for general surgery patients, bariatrics, trauma, mental health, orthopedics, family medicine, oncology, diabetes, renal, neuro, urogynecology, and cardiology

●Fostered a learning environment of safe, quality, and competent care by exhibiting exceptional verbal communication to improve performance of 128 FTEs to include 4 Nurse Managers, RNs, LPNs, PCTs, CNAs and UCs

●Mentored new nurse leaders in decision-making, strategic planning, labor management and day-to-day leadership utilizing subject matter expertise to boost operational efficiency

●Maintain department compliance with national, federal and district standards, codes, guidelines, and regulations by thinking critically and analytically to achieve the highest HCAPHS scores reaching benchmark/achievement >3 months and the highest hand hygiene score of 89% with in the first 3 months of program initiation

●Nurse Leader for the Radiation Safety Committee by assignment of the Provost due to superior leadership ability

Howard University Hospital Washington, DC

Executive Director of Nursing Operations, Division of Nursing and Patient Services October 2017 – April 2020

●Direct the Medical-Surgical units, Women & Infant Services, Cardiology & Cardiac Catheterization Unit, In & Outpatient Dialysis, Diabetic Clinic, Respiratory Services, Transportation Services

●Audited and monitored clinical quality of 500+ FTEs, providing leadership for continuous improvement and quality outcomes by employing sound judgment in the day-to-day activities

●Supervised leadership team consisted of 5 Directors, 9 Nurse Managers, RNs, LPNs, Surgical Techs, PCTs, UCs, CNAs, NAs, MAs, Transporters, Respiratory Therapist, Dialysis Techs, Agency Staff

●Established and implemented systems to survey and improve key clinical and financial metrics utilizing competent decision-making ability to decrease wasteful spending

●Engaged in process improvement by evaluating programs, systems, and direction to adhere 100% to hospital Service Excellence Standards

●A successful team leader for the Joint Commission Diabetic Management Survey, receiving Gold Star certification 2017-2020

●Nurse Leader for the Stroke Committee by assignment of the Chief Nursing Officer

Howard University Hospital Washington, DC

Director Nursing, Medical-Surgical, Central Telemetry and Mental Health January 2017 – October 2017

●Director of operations for the Medical-Surgical units and Central Telemetry, which consisted of 94 FTEs

●Implemented a fall program by observing and understanding patient challenges to decrease the number of falls by more than 50% over a 2-month period

●Planned and opened two Medicine-Surgery units while demonstrating comprehensive knowledge of hospital operations and quality outcomes to satisfy vested stakeholders

●Collaborated and communicated effectively with an interdisciplinary team to address behaviors of patients in mental crisis to shorten length

Washington Hospital Center Washington, DC

Patient Care Manager, Renal Transplant/Orthopedics/Trauma/Medical-Surgical Nursing March 2008 – December 2016

●Served as a Behavioral Emergency Response Team member for "Code BERT" using behaviors to promote positive patient outcomes to defuse crisis situations

●Mentored, educated, and counseled patients at the point of service while employing mature interpersonal skills and active listening to grow patient satisfaction

●Deployed to various units to precept new leaders while teaching evidence-based holistic care practices to augment team performance and patient outcomes

●Served as Interim Director of the unit from June 2015 – June 2016

Additional Experience

Varsity Tutors Tutor: Healthcare Administration, Healthcare Sciences and Nursing Expert, Washington Hospital Center Interim Director-Renal Transplant/Orthopedics/Trauma/Medical-Surgical Nursing, Interim Director for Cardiovascular Step-down, Nursing Director, Clinical Manager, Operational Clinical Manager

Licenses

Registered Nurse, District of Columbia Board of Registered Nursing, June 2024

Registered Nurse, Maryland Board of Registered Nursing, October 2023

Professional Affiliations

National Society of Leadership Success, Hospice and Palliative Nurses Association, National Black Nursing Association, Thyroid Cancer Association, American Nurses Association, Maryland Nurses Association, Sigma Theta Tau International-Omicron Chapter

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