Service Agent Representative
Resume:
Angelina N. Strong
Reno, NV *950
********.********@*****.***
Objective
To obtain a position with a stable company that will utilize my customer service expertise and professionalism.
Professional Experience
GBS Enterprises
Reno, NV
11/19/2019 – 5/9/2020
Customer Service Agent
Processed inbound call from customer’s calling in to process a claim for damage to their furniture or to get status of their claim. Would input their damages to the items into the system and advised when Tech would be out to their location or if a part is being ordered for them. Educate customer on furniture care and policy. Offered customer different option ie: out of pocket Tech’s or a replacement part. Quality scores were 95 or higher.
Aerotek/CIOX Health
Reno, NV
Outbound Customer Service Representative
3/9/2019 – 11/16/2019
Processed outbound to Doctor’s offices, clinic’s, hospitals and any office that may have patient’s medical records. Would obtain all medical records for the insurance company for their records. Processed 60-80 calls a day. Was one of the top performers during my employment.
Teleperformance
Reno, NV
Customer Service Agent
7/30/18 – 2/26/19
Assisted customers with their banking needs. Educated customers on services the bank has and how it can work for them. Processed wire transfers and how to track transfers. Closed bank accounts, updated mailing address information. Processed order to replace debit card and canceled fraud cards. Changed customers account plans based on customers needs. Received bonuses based on attendance, average talk time and surveys.
Resource Solutions Group/UNA Insurance
Sacramento, CA
Insurance Underwriter
1/3/17- 6/23/17
Provide home owners with answers to questions and concerns regarding their home policy. Assist customers making changes to their policy. Answer and direct incoming phones lines. Processed payment and made changes to lien holder information on account. Offered quotes for other services.
Insurance Underwriter Homeowners
CSAA Elk Grove, CA
8/4/2005-3/2014
Provide home owners with answers to questions and concerns regarding their home policy. Assist customers with the best solution to their coverage needs. Provide insured's with quotes for increases and changes to policy. Canceled policy's for customers going with a new carrier or from a sell of a home. Advise information on adding boats and watercraft equipment to policy.
Retention Representative
Cingular Wireless
Ranch Cordova, Ca
10/2005 – 8/2007
Provide customers with options to retain their business. Offer customers promotional deals on equipment to keep customer from canceling service. Assist customers with billing and service issues. Work side-by-sides with reps that need a little more help with retention. Average save ratio was 40% every month. Receive several accommodations from customers and Managers on the help that I have given. Preform troubleshooting on equipment with issues.
Local Service Associate
AT&T, Sacramento, Ca
6/02 - 6/05
Provide customers with kind courteous service; assist customers with requests and concerns; provide information and directions; receive calls from customers inbound call system; dispatch technicians; filed and kept records; investigated customers complaints; worked in a fast paced environment; remained focused and professional when faced with difficult situations.
References Available Upon Request
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