Data Entry Appointment Scheduler

Ieesha Moore

Augusta, GA *****

************@*****.***

+1-706-***-****

Highly motivated and organized Account

Management Coordinator with excellent communication and project management skills. Seeking a role to utilize these skills to enhance the productivity and quality of services for the company. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Processor/QA

Accenture

August 2021 to August 2022

My responsibilities of an application processor include reviewing applications and other paperwork provided by a client. I also responsible for accepting or rejecting the application but typically work with the client to ensure they have everything filled out correctly. Other duties include entering data from the documents into computer software programs. An application processor may also follow up with clients to ensure you collect all necessary information.

Appointment Scheduler

Atento - Call center - Texas

February 2020 to August 2021

• Answer phones and direct calls to appropriate persons or service

• Assist patients in making new appointments or adjusting existing appointments

• Manage schedules for physicians and staff

• Input new patient data and retrieve data for authorized requests Account Management Coordinator

SITEL

March 2014 to February 2021

Facilitated, supported, and managed key processes within SITEL by providing technical expertise to assist in timely resolutions and implement training to support the companies KPI’s while maintaining confidential information.

Hospital Security Officer

SECURITAS SECURITY

January 2018 to May 2020

Patrolled and maintained general security of assigned property and mental ward patients. Maintained a Daily Activity Report, and created

Incident and Facility Maintenance Reports.

Maintained consistent performance, attendance, uniform appearance, and professional grooming. Responded to emergency calls including medical, fire, and damage to property. Education

GED

Augusta Technical College

Skills

• Adaptability

Project Management

Delegation

Associate Development

Time Management

Conflict Resolution

Leadership

Customer Service

• Security (3 years)

• Account Management (2 years)

• HIPAA (3 years)

• Dispatching (2 years)

• Computer skills

• Medical scheduling

• Data entry (1 year)

• English

• Salesforce (2 years)

• Windows

• Google Docs

• Quality Assurance (1 year)

• Cold Calling

• Typing

• Customer support

• Outbound sales

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