Service Representative Customer

Sherry Miller

305-***-****/ **** — Miramar, FL - *3025 — **.************@*****.***

SUMMARY

Professional studies and research in diversity & inclusion, minorities & corporate America with 4 years of experience. Customer service representative with 10 years of experience in providing exceptional customer service. Possesses strong communication, problem-solving, and customer service skills. Experienced in handling customer complaints, inquiries, and results. Five years of leadership as a childcare director/manger/supervising.

PROFESSIONAL SKILLS

First Aid

Outsourcing

Scheduling

Executive Support

Compliance Management

Market Knowledge

Cardiopulmonary resuscitation (CPR)

Leadership

Sales

Telemarketing

Training & Development

Resolving Conflict

Quick Learning Ability

EXPERIENCE

Comcast

Customer Service/ Sales Feb 2018 – Present

Customer Service, telemarketing, payments, sales, scheduling, bookkeeping, excel, finances, billing.

Accountable for consistently maintaining an exemplary customer service record and meeting all company goals and expectations.

Achieved the highest expected loyalty goal while attracting new customers.

Cambridge Academy and camp Learning Center INC

Childcare Director Jan 2013 – Feb 2018

Payroll/Managing Staff/Training/Supervisor

Day to Day Intake/Outsourcing/ Marketing

Creating a developmentally appropriate learning environment for staff and children

Provided insight and critical process interventions, ensuring error-proofing processes were effectively executed.

Managed projects to ensure they were delivered on-time, per specification, and within budget.

EDUCATION

Doctor of Education: Leadership & Innovation May 2023

St. Thomas University Miami Gardens, FL

Master of Public Administration: Administration Aug 2018

Barry University Miami Shores, Fl

Bachelor of Applied Science: Supervision & Management Aug 2015

Miami Dade College Miami, FL

Associate: Psychology May 2013

Miami Dade College Miami, Fl

CERTIFICATIONS

Florida * Certified in First Aid and CPR

CDL Certified Class B Passengers' Endorsement

· Infant Toddler Specialization

· Director Credential Advanced

· Staff and FCCPC Credential Verification Birth / Five/VPK - Advance

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