Customer Service Property Manager
Resume:
Nicholas Kast
Multi-site / Best Practices / Health & Safety / Maintenance Operations / Vendor Management Negotiations / Contracts / Cost Control / Budgeting / Emergency Response / Risk Management
Contact
10891 E State Hwy 204
Jacksonville, TX 75766
*******@*******.***
Profile
I am a Pro-active Regional Manager with extensive experience managing all aspects of commercial and industrial properties in diverse business markets. I led the development, execution, and management of multi-site facilities for industry giants like ABB, Exxon Mobil, and Hewlett Packard. I am a detailed oriented leader whose ability to consistently streamline operations has resulted in significant cost savings. I am proficient in overseeing large-scale projects on time and within budget and consider myself to be a creative problem solver who constructs innovative techniques for facilities management resolutions that allows Fortune 500 companies to remain competitive and profitable. Peers recognize my ability to forge effective internal and external partnerships, communicating vision, trust and excellence that foster thoughtful, progressive expansion. I maximize results and minimize costs to ensure success. My industry experience covers a broad range – from high-tech to oil and gas. Regardless of the industry, I bring a highly developed skill set and fresh thinking to any environment.
Education
Oral Roberts University
Bachelor of Science
Graduated with Cum Laude Honors
Received All American Scholar Award
National Dean’s List
Community
Professional Groups: IFMA (International Facility Management Association) Served as Vice President and Social Chairman on the Board of Directors. Professional Awards: Received the 2010 Pikes Peak Chapter of IFMA Professional of the Year Award Additional Interests: Professional baseball player for the Cardinals Organization. I enjoy spending my free time with family and playing golf.
Experience
Regional Facilities Manager • Hitachi / ABB • Jones Lang LaSalle • 2018 to Present
I currently oversee the Power Grids Division spread across the US, Canada, and Brazil. As a key leader on the account core team, I am responsible for ensuring quality delivery of Facility Management Operations while supporting the Project Management, and Occupancy Planning functions. My role ensures all contract deliverables are met or exceeded, including operational up time, cost savings initiatives, energy consumption reduction initiatives, service improvements and introduction of best practices and innovations.
Area of Responsibility:
Relationship & Project Management
Maintain high client, customer, and user satisfaction with services provided, measured through quarterly KPIs and satisfaction surveys
Ensure effective integration of PDS and IFM Operations across all sites to ensure seamless delivery to the client and drive a one-team mentality
Drive superior performance through excellent people management
Interface and develop relationships with peers in other regions and functions to ensure consistent delivery of global initiatives and practices
Deliver on regional/site/opex and capex operational budgets, including delivering contractual savings targets, measured by achieving annual budget targets, and monthly/quarterly budget adherence targets as prescribed
Ensure understanding of contract requirements across the organization
Engage with individual sites to drive savings initiatives and keep savings tracker updated with all proper documentation
Drive Energy savings and accurate energy data through Peers, leveraging site teams
Compliance
Achieve contractual requirements and account annual goals including but not limited to work order management metrics and all contractual KPI goals
Assoc. Executive Director of Facilities • Texas A&M • SSC Service Solutions • 2017 to 2017.
I managed a $12M dollar budget and property of the Prairie View A&M College along with two additional satellite locations. I developed and recommended department operating budgets and ensured the departments operated within budget. I coordinated POM activities with other departments and actively communicated with administration as well as planned, organized, directed, coordinated, and supervised functions and activities of the department. I established and implemented policies and procedures for departmental operations and encouraged and mentored staff creativity and fostered innovation as well as ensured compliance with all regulatory agencies. I demonstrated quality leadership in meeting performance plans. I trained and developed Department Directors. I maintained and inspected facilities constantly to ensure quality control procedures were utilized. I assisted in developing and revising annual budgets and maintained direct contact with varying levels of administration including the client, vendors and an internal staff of about 140 employees.
Senior Operations Manager • Exxon Mobil Account • Jones Lang LaSalle • 2013 to 2016.
I managed a $10M budget and the property for the largest petrochemical complex in the U.S. which covers 5 square miles encompassing 3300 acres, and includes a refinery, a regional engineering office, a global technology center, two chemical plants and a separate Plastics Plant site located in Mont Belvieu. I successfully maintain and foster a professional working relationship with vendors, and I am pro-active to maximize operational excellence while minimizing costs. I uphold a professional cohesive relationship with internal staffing and deliver exceptional client satisfaction. I maintain the highest standards for safety, security, health, and environmental care. I helped develop and implement the Customer Service Enhancement Initiative and my focus was to improve our customer service and provide a more in-depth and more expedient service, simplifying our processes whenever possible. Directed and executed the transition of self-performed services. All this was deployed with absolutely no impact to the Client.
Regional Commercial Manager • Hewlett Packard Account • ISS Facility Services • 2012-2013
I managed a $15M budget and reviewed and implemented continual improvement of the IFS procedures for a region of the Integrated Facility Services division comprised of $26M in revenue as part of a global contract with one of the world’s largest IT companies. Maintained a detailed understanding of the contracts, working to optimize profit and protect ISS from any Commercial/Partner/Internal risks. Ensured timely and accurate production of month-end close information and region forecasts. Analyzed the financial results to highlight risks and opportunities. I managed 3.5M sf of office and data center space on 270 acres located in Plano, TX. I held full P/L responsibility for $15M annual client operating budget and approximately $2M capital and expense out-of-scope project budget. Initiated the research to accurately update contractual data to reflect true square footage of all buildings within existing portfolio. Preformed necessary “True Ups” to reflect correct data.
Senior Property Manager • T. Rowe Price Account • Jones Lang LaSalle • 2006 to 2012
I managed a $4M budget and maintained a 100% up-time of the Network Data Center and 10 direct workforce employees supporting 500,000 sf of office space and 35 acres to include two tri-level parking garages in Colorado Springs, CO and additional investor centers located in San Francisco, Walnut Creek, and Century City, CA. Managed maintenance engineering, food service, cleaning, mail services, landscaping, snow removal, roads and grounds, fitness center, electrical/plumbing, and security; meeting company standards and ensuring that the client received the highest professional level of courtesy and customer service. Initiated, developed and coordinated the recycling program that is currently used to date. Introduced and implemented new security plan and updated the emergency catastrophe plan and emergency response procedures. Ensured all critical facilities operated throughout snowstorms with no interruptions to key processes and computing.
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