Carrier Associate Mail

SHALIA MOSS

*** *. ********* ***., ***********, MO, 65803, US • 618-***-**** • ***********@*****.*** Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Dedicated to learning, growing, and succeeding in the customer service/management industry. Active Listening

Cash Register

Complex Problem-Solving

Computer Proficiency

Customer Relationships

Customer Service

Excellent Driving Record

Good Oral And Written Communication

Government Regulations

Leadership Experience

Management Experience

Post Office Operations

Public Service

Retail Experience

Store Opening And Closing

Business Administration and Management - Some college (No degree) Drury University - Springfield, MO

Psychobiology - Some college (No degree)

Missouri State University - Springfield, MO

General Studies - Associate of Arts - 2002

Ozarks Technical Community College - Springfield, MO High School - 1992

Hillcrest High School - Springfield, MO

Rural Mail Carrier Associate - March, 2023 to June, 2023 USPS, United States Postal Service - Republic, MO

Delivered mail and packages to customers on a predetermined route while processing check submissions, money orders, and stamp purchases in the field.

Worked directly with customers to deliver mail, packages, and orders. Loaded and secured items in trucks to avoid parcel damage during delivery. Rural Mail Carrier Associate - December, 2022 to June, 2023 USPS, United States Postal Service - Springfield, MO Sorted and placed mail into mailboxes and post office boxes with high accuracy. Had an excellent attendance record and was always on time for work. Quality Team Leader - June, 2021 to December, 2022 SRT Telus International - Remote, Remote

Helped social media platforms improve the quality and integrity of the business ads being shown on Instagram. Organized and analyzed market-related information from internal and external sources. Professional Summary

Skills

Education

Work History

Personal Assistant - January, 2020 to June, 2021

The Keithley's - Clever, MO

Assisted them with whatever was needed, shopping, run errands and cleaning. Oversaw personal and professional calendars and took them to and from appointments. Ticket Sales General Manager - November, 2018 to December, 2019 George Cardin Circus International Ticket Office - Springfield, MO Trained and managed a telephone sales team of 12 salespeople who sold circus tickets to customer's in cities throughout the United States. Customer Service/Assistant Night Manager - March, 2016 to September, 2018

$5 Shop - Springfield, MO

Completed inventory counts and ordered merchandise. Worked closely with general manager to solve problems and handle customer concerns. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance. Worked flexible schedule and extra shifts to meet business needs.

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