Ramanjit Kaur

adxxnv@r.postjobfree.com 647-***-**** LinkedIn- Ramanjit Kaur Ontario, CA

SUMMARY

Exceeded expectations in fast-paced environment while maintaining a high level of detail and positivism. As an IT Help Desk Support, able to execute migration projects to maintain service efficiency and increased growth support. Gained specific skills such as troubleshooting, administrator work of Slack, Okta and Microsoft Office applications, computer hardware, printer support and others. As an excellent communicator with exceptionally well-organized, with a proven track record of goal achievement through self-motivation, attention to details, problem solving, creativity, and initiative. SKILLS

Technical Skills: MS Office Product, SharePoint, Atlassian Jira Software, Microsoft Office 365(Excel, Word, PowerPoint), PC and MacOS Troubleshooting, Installation of Antivirus, Okta Integration, Slack, ServiceNow, Customer Service, Deployment of devices, Documentation, Google-Suite, Printer Support, Active Directory.

Operating Systems:- Windows, Linux, Mac.

Soft Skills:- Self-Starter, Organizational skills, Detail oriented, interpersonal skills, problem solving skills, customer service, time management

CERTIFICATIONS

CYBERARK Trustee Certification (2022)

Networking and Hardware Certification (2018)

Java Standard Certification (2017)

CompTIA A+

First Aid and CPR Certification

RELEVANT EXPERIENCE

Super Snapcommerce Technologies Inc. Toronto CA

IT Helpdesk Support (Contract)- Hybrid Dec 2022–Apr 2023

Experienced with consulted for 250+ hardware life cycle and software inventory, provide feedback & recommendations to manager and check daily employees system compliance.

Work Collaboratively with 20+ vendors to manage licensing/maintenance agreements and resolve IT products reliability issue through problem solving and communication skills. Delivered the IT support by using remote access tools such as Zoom, Teams, Google Meet, Teamviewer.

Usage of Google Suite(Gmail, Google drive, Google meet) for sending emails, attending meetings and seminars, sharing documents, testing systems using ServiceNow and Jira software. Troubleshooting of Network and basic computer operating systems such as PC and Mac OS, VPN, and hardware & software issues.

Performed multitasks such as routine maintenance and check Group policies, collaboration tool such as Slack, data transfer, identified complex systems issue, MS Office products. Onboarding tasks for new hires and Offboarding tasks who left the company. MFA and password reset using Active Directory tools such as Okta Verify, Microsoft Authenticator, Google Authenticator. GTEK Mfg and Tools Inc. Brampton Canada

Office Administrator May 2022–May 2023

Demonstrated decision making, analytical and problem-solving, project planning and a positive solutions during intensive times in a real time environment involving 100+ calls a day.

Impacted productivity by 47%, implemented standard operating procedures for filing systems, create reports and complete transactions, root cause analysis for accounting purposes and cash flows.

Written prepared expense reports, payrolls, created legal financial & general ledger to keep track of 50+ employees and interface with customers, and 20+vendors to keep a check on costs.

Arranged seminars, conferences, schedule meetings and appointments as well record and prepare minutes of meetings, seminars and conferences. Maintained manual and computerized information filing systems. Established and implemented the policies and procedures. Development of career through innovation as well as how to resolve the inquires in a time management. EDUCATION

Lambton College Mississauga Canada

Post Graduate Diploma Certification, Cyber Security & Computer Forensics April 2022 Amritsar College of Engineering & Technology India Bachelor of Technology, Information Technology or Computer Science April 2018 LICENSE

Security Guard License Ontario Canada

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