Customer Service Systems Specialist
Resume:
SUMMARY
Enthusiastic individual with superior skills in working in both team-based and independent
capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Talented Plumber and team leader offering 9 years of success. SKILLS
Independent worker
Quality production
Time management
Team building
ANSI, ASME and PFI codes knowledge
Basic math aptitude
Custom plumbing systems specialist
Systems maintenance and upkeep
Customer communication
Available parts inventorying
Vehicle inspections
Deadline-driven
Maintenance and repairs
Power tools
Diagnostics and troubleshooting
Electronics systems
EXPERIENCE
Plumber
Maricopa, AZ
Maricopa Mountain Plumbing Inc./ Jun 2011 to Jan 2019 Performed emergency on-call work hours during evening, weekends and some holidays. Installed and replaced water heaters, drain pipes and water supply lines. Installed and repaired gas lines and hot and cold water lines. Installed and inspected new and existing plumbing lines up to 2 inches in diameter. Prepared project bids, including parts, labor and equipment needed for each project. Cleaned drains and plumbing fixtures using such tools as Auger and Rigid Sewer Machine and removed clogs.
Cut openings in walls and floors to accommodate pipe and pipe fittings. Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
Created and submitted daily reports on progress of all plumbing projects. Selected Pex and Copper materials to install plumbing systems in residential and business buildings.
Performed pipe fabrication, installation and fitting according to proper specifications. Maintained tools and equipment to keep all supplies in excellent working condition. Followed relevant codes, regulations and safety techniques. Worked on all aspects of water systems from start to finish and handled with efficiency. Cut and beveled piping using cutting torches, saws and threading machines. Identified and located required tools prior to starting each project. Completed walkthroughs of all completed systems to verify IRC code was followed. Supervised staff and evaluated work performance.
Service Manager
Maricopa, AZ
VIP Auto/ Dec 2009 to Jun 2012
W
John
Wollam
adxxnf@r.postjobfree.com
m
Tampa, Florida 33615
Collaborated with customers to discuss service needs and offer available solutions. Defined department objectives and monitored performance. Enforced adherence to customer service standards to foster satisfaction and retention. Created written plans and obtained customer consent to proceed. Praised employees for great work efforts and continuously delivered positive reinforcement and constructive criticism.
Maintained extremely low employee turnover through motivating leadership and employee support.
Resolved customers issues by providing timely and effective solutions. Recruited, hired and mentored service department personnel. Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.
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