Data Entry Customer Service

NARDA E. MAH-LEUNG

**** **** ******** **** # ***

Margate, FL 33063

Telephone: 954-***-****

Email: *************@*****.***

PROFESSIONAL EXPERIENCE

Qualified and results-oriented banking professional with over 19 years experience in positions of increasing responsibility and duties. Enthusiastic team player with expertise in all areas of branch operations including cash transactions, bank transactions, bank reconciliation, excellent customer service specialist with a record of satisfactory resolution of customer issues

AREAS OF EXPERTISE

• Quality Customer Service • Customer Referrals •Bank Reconciliation

•Resolving Customer Issues •Branch Operations •Policies and Procedures PROFESSIONAL EXPERIENCE

FOOD FOR THE POOR

2009 – 2022: Senior Development Advisor

• Make outbound calls to prospective donors to solicit donations

• Answer inbound calls from donors and families to assist with gift requests and answer queries

• Manage portfolio of donors and develop relationships to promote continued support

• Receive and process credit card donations

• Maintain accurate data entry, contact information, pledge records and other information KG’S LIMITED

1999 – 2009: Sales Operations Manager

• Perform monthly sales forecasting and analysis to determine product performance levels

• Source high quality products from local and overseas suppliers at competitive prices

• Establish quarterly sales objectives, measurements and control to achieve budget

• Respond to a broad range of customer enquiries and swiftly resolve problems CITIBANK N. A.

1989 – 1999: Assistant Manager

• Ensure quality customer service delivered throughout the department

• Demonstrate a thorough knowledge of all department functions and bank products

• Ensure operational integrity and compliance in all policies and procedures to safeguard customer and company assets

• Use signing authority and overrides responsibly in compliance with company policies

•

EDUCATION

B.S. Management, University of the West Indies, Mona, Jamaica COMPUTER SKILLS

• Microsoft Word and Excel

• Microsoft Power Point

• AS 400

• Donor DIrect

• Quick Base

AWARDS AND RECOGNITION

• Quarterly Incentive Awards – Food for the Poor

• Annual individual Performance Awards – Citibank N. A.

Contact this candidate