CURRICULUMVITAE

JUNAID PASHA F

Mobile: +91-998******* Email: adxxlp@r.postjobfree.com

Personal Summary

A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a operations team. Having a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently.

Customer Service Executive – Jan 2023 to till date Company: SNV Aviation Pvt Ltd (Akasa Air)

• • System Coordinated trained domestic on Airlines and check-international in systems travel arrangements, including guest check-in and boarding, flight rescheduling and resolving lost

• baggage Maintained issues superior level of safety and security at all times, adhering to

• airport Demonstrated policies a and genuine procedures passion and and reporting enthusiasm safety toward issues customer service,

• ensuring Used DCS guest to needs prepare and satisfaction pre-departure were and met post-departure reports and

• passenger Coordinated manifests. with ramp agents to successfully store, remove and transport

• customer Operated baggage. specialized weighing and screening equipment to weigh and

• • screen Operated Provided passenger PA passenger system luggage. assistance to make announcements at ticket counter regarding and gate flight areas activity. by issuing

• tickets, Verified checking identification baggage and and assigning travel documents seats. to efficiently board

• • passengers Used Provided airline high for computer on-level time of system departure. customer to create service airline to tickets each person and boarding by engaging passes.

• customer Assist with and Weight using active and Balance listening duties and effective, as well interpersonal as calculating skills. the load sheet

• Provide the passengers with assistance and always go the extra mile with

• them Assist if Business it is needed. and First class passengers throughout from the counter to

• the Resolve drop-off customer point. requests, questions and complaints by analyzing

• individual Ensuring smooth situations transfer and determining and giving best our use best of to resources. enhance Akasa brand

• image. Assisted customers requiring special assistance. Customer Service Executive (Commercial) – May 2021 to Dec 2022 Company: Fillokart India Private Limited (www.fillokart.com)

• Lead 'Customer Purchase Order Simplification' initiative to improve sales

• productivity. Created and documented Increased sales customer bookings service by 20%processes . and procedures which

• enabled Planned implementation and executed strategic of key metrics. initiatives to achieve growth through customer focus and collaboration, driving revenue volume through

• • • targeted Handling Prospecting, Actively business approach B2B Identifying, sales plans. targeted & achieve generating business targets clients new business. & Demonstration/ Presentation

• • • of Visiting Manage Attending our Digital relationships field meetings & advertising meeting with with new potential service existing client customers customers. leads. and closing sales to achieve monthly targets

Skills:

• Sales ability and good knowledge of sales process and exposure in

• Identifying, Strong interpersonal generating and business communication and achieve skills monthly with revenue/ability to targets. deal with

• • people Team A self-player of motivator all levels. who shows who is initiative keen on and upgrading assertiveness. and improving personal

• knowledge Good sales and and skills negotiation to meet skills. evolving job requirements. Customer Service Officer – Operations (Bangalore / Hyderabad ) June 2018 till May 2021

Company: Indigo Airlines (www.goindigo.in)

• • System Coordinated trained domestic on Indigo and Airlines international check-in travel systems arrangements, including guest check-in and boarding, flight rescheduling and resolving lost

• baggage Maintained issues superior level of safety and security at all times, adhering to

• airport Demonstrated policies a and genuine procedures passion and and reporting enthusiasm safety toward issues customer service,

• ensuring Used DCS guest to needs prepare and satisfaction pre-departure were and met post-departure reports and

• passenger Coordinated manifests. with ramp agents to successfully store, remove and transport

• customer Operated baggage. specialized weighing and screening equipment to weigh and

• • screen Operated Provided passenger PA passenger system luggage. assistance to make announcements at ticket counter regarding and gate flight areas activity. by issuing

• tickets, Verified checking identification baggage and and assigning travel documents seats. to efficiently board

• • passengers Used Provided airline high for computer on-level time of system departure. customer to create service airline to tickets each person and boarding by engaging passes.

• customer Assist with and Weight using active and Balance listening duties and effective, as well interpersonal as calculating skills. the load

• sheet Provide the passengers with assistance and always go the extra mile with

• them Assist if Business it is needed. and First class passengers throughout from the counter to

• the Resolve drop-off customer point. requests, questions and complaints by analyzing

• individual Ensuring smooth situations transfer and determining and giving best our use best of to resources. enhance Indigo brand

• image. Assisted customers requiring special assistance Educational Qualifications

• • • • Graduated Completed Completed Completed B.P.S.Diploma Com U.S.L.C C from from from in Brindavan Indian Aviation Nagasena Virtual College • Vidyalaya Computer College, in 2014 High Bangalore skills School include: in in 2018 2012 MS Word, Excel

Personal Profile

Fathers Name : Faruk Pasha

Date of Birth : 31th March 1994

Gender : Male

Marital Status : Married

Languages Known : English, Hindi, Kannada and Urdu Nationality : Indian

Passport Number : T5778613

Place: Bangalore Date

Junaid Pasha

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