Customer Service Executive Secretary

Amal Matahen

***********@*****.***

Allen, TX, **002

(469) 901 - 1177

EDUCATION

Yarmouk University of Irbid at Jordan

Economy Bachelor of Science

• 3.7 GPA Magna Cum Laude

• College of Business Dean’s list

EXPERIENCE

Taco Casa (Midlothen, TX) – General Manager OCT 2017 – JAN 2023

• Led and managed day to day necessities

• Ensured quality of food and service through effective people and management skills

• Handled of labor and food targets to meet company goals while resolving customer complaints and initiated corrections to make sure customers were properly handled and satisfied

• Proficient in using various computer programs including point-of-sale systems and inventory management software

• Organized & created training workflows as well-trained multiple recruits.

• Skilled in analyzing financial reports and implementing new strategies to increase profitability Agricultural Materials Co. (Amman, Jordan) – Office Coordinator MAY 1997 – AUG 2017

• Efficiently multi-tasking in a high stress environment by answering phone calls and providing excellent customer service to in-person customers.

• Strong problem solving skills with the ability to handle unexpected situations efficiently

• Strong written and verbal communication skills to interact professionally with clients, vendors, and team members

• Received “Employee of the month” award.

East Engineering company (Amman, Jordan) – Executive Secretary JAN 1995 – APR 1997

• Ability to maintain and manage schedules, including travel arrangements and meetings, to ensure efficiency

• Strong attention to detail to ensure accuracy and completeness of documents and correspondence

• Experience in conducting research and preparing reports for meetings

• Organized & created training workflows as well-trained multiple recruits. COMMUNITY

• Project Downtown DFW: Assemble care packages to distribute to the less fortunate of DFW

• United Hands Relief: Gather donations to send to refugees ADDITIONAL INFORMATION

• Technical Proficiency: Microsoft Office Products, Word, PowerPoint, Excel & Canva.

• Languages: English & Arabic

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