Sales Representative, Customer Service

NICOLE WOODS

*********@*****.*** 559-***-**** Garden City, KS 67846

Customer-oriented sales professional with 10 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Product and Service Knowledge

Inside and Outside Sales

Post-Sales Support

Relationship Selling

Customer Retention Abilities

Customer Needs Assessment

Effective Customer Upselling

Customer Service

FSQA Post Mortem Sorter Tyson Foods Incorporated - Holcomb, KS 12/2020 - 04/2023 Performing physical and visual pre-sortation of product Conducting pre-sortation and verifying condition of various organs, lymph nodes, complete cervical visceral and rail pre-sortation of all carcasses harvested

Addressing issues arising around theoretical pre-sortation of product in accordance with regulations, guidelines and training.

Lead Bartender Old Chicago Pizza - Garden City, KS 02/2017 - 12/2020 Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions

Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures

Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships

Trained new bartenders on drink preparation and upselling techniques Recommended food and drinks to patrons based on preference, pairings and special promotions Completed regular bar inventories and daily requisition sheets Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards. General Manager Giardino's Italian Ristorante - Garden City, KS 12/2015 - 02/2017 Managed busy and highly popular restaurant with professional, well-trained staff Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example

Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards

Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils

Scheduled and directed staff in daily work assignments to maximize productivity Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts

Summary

Skills

Experience

Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.

Sales Representative Dominion Enterprises - Fresno, CA 09/2011 - 08/2015 Initiate and close sales for the leading supplier of Powersports and Recreational Vehicle online advertising Sell service renewals and expand customer base within the Central Valley and Bay Area territory Build relationships with key decision makers and match customers with the right solutions for their needs Sales Results: Served as integral member of team that delivered single-year sales increase of 18%, benchmarking year-end revenues of $1.5M in 2014

Awarded “Quarterly Rep” (02/13, 06/14 & 03/15) for sales, service & relationship-building excellence Nominated by manager for “Sales Rep of the Year” award (2015). Merced College Merced, CA 05/2000

Associate of Science: Business

Education and Training

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