Service Representative Customer
Resume:
JAMES
BRYANT
*****.**********@*****.***
Dallas, TX 75217
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
PROFESSIONAL SUMMARY
LAZ Parking - Hospitality Ambassador
Dallas, TX • 04/2023 - Current
Simplicity Healthcare Services - Healthcare Attendant Dallas, TX • 02/2019 - Current
Optum, UnitedHealth Group - Customer Service Representative Irving, TX • 01/2015 - 02/2019
WORK HISTORY
Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
•
Established and upheld high standards, promoting great customer service and assistance to guests.
•
Greeted and assisted guests by gathering information pertaining to reservations or requests.
•
• Constructed cognitively stimulating activities.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
•
• Provided direct personal care and administrative services to clients. Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
•
Reached out to customers after completed sales to suggest additional service or product purchases.
•
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
•
Responded to customer requests for products, services, and company information.
•
• Updated account information to maintain customer records. Answered customer telephone calls promptly to avoid on-hold wait times.
•
Offered advice and assistance to customers, paying attention to special needs or wants.
•
SKILLS
• Team Goals
• Customer Needs Assessments
• Customer Transactions
• Cultural Awareness
• Customer Relationships
• Guest Satisfaction
• Providing Customer Support
• Customer Experience
Post University
Waterbury, CT • Expected in
08/2024
Bachelor of Science: Social Services
Windham School District
Bryan College Station, Tx • 12/1999
Certification: Desktop Publishing,
Graphic Art
EDUCATION
CERTIFICATIONS
ACE - Adobe Certified Expert,
Photoshop
•
Destop Publishing/Graphic Arts
Training - 10+ years
•
Contact this candidate