Customer support
Resume:
Samantha Robling
Customer Service Representative
Nampa, ID 83686
***************@*****.***
To secure a Customer Service position where I can work for a stable company that will lead to a lasting career.
Willing to relocate to: Nampa, ID - Meridian, ID - Caldwell, ID Authorized to work in the US for any employer
Work Experience
Delivery Driver/Customer Service
Instacart - Nampa, ID
October 2020 to Present
I shop for and deliver customer's groceries in a set time period. Director
3 Little Indians Daycare - Nampa, ID
September 2021 to August 2022
• First aid/aed/ peds cpr cert.
• Enhanced background check
• Handle facilities daily functions
• Cook and clean
• Paperwork
• All communication's ie. Phone, email, chat
• Ordering menu's
• Hire/ train employees
• Scheduling
Call Coordinator
Junk King - Remote
April 2021 to July 2021
• Answering calls
• Transferring calls
• Customer service
• Taking call backs
Customer Service Representative/Sold DirecTv
Teleperformance - Boise, ID
March 2016 to May 2016
Assist consumers with troubleshooting any technical issues and provide customer service support.
•Responsible for all customer inquiries
•Provide excellent customer service
•Follow up to customer inquiries
•Troubleshoot software and system problems
•Exercise retention efforts when appropriate
•Work with confidential customer information
•Resolve to solve customer issue
•Enter data from customer
•Field calls, emails and service requests
•Thrives as a team player
•Participates in additional training courses
Shift Supervisor
Kentucky Fried Chicken - Nampa, ID
December 2012 to July 2015
Shift Supervisors help train new team members and motivate them through routine interactions, as well as planned recognition efforts assist team members in working with customers as they come into the restaurant. Like fellow team members, Shift Supervisors take customer orders and handle sales and purchases. If there is a customer issue or
inquiry, the Shift Supervisor is the next point of contact for the customer if it has escalated from another team member. The Shift Supervisor then works to resolve the issue. Not only do Shift Supervisors maintain the quality of the food and products, but work to ensure team members
meet the safety and cleanliness standards of both OSHA and KFC. These include standards for the parking lot, the exterior building and the removal of trash. The Shift Supervisor also checks the quality of the restaurant's equipment and makes sure inventory levels are being maintained. The Shift Supervisor assists Assistant Unit Managers and RGM in preparing deposits and putting together shift schedules for team members. In addition to this, Shift Supervisors also draft product projections and financials to be reviewed by the RGM.
Daycare Assistant
Fairytales Youth Center - Middleton, ID
July 2005 to April 2006
Attend to children at schools, businesses, private households, and child care institutions.
● Perform a variety of tasks, such as dressing, feeding, bathing, and overseeing play. Education
Diploma in Medical Billing & Coding
Carrington College California-Sacramento - Remote
September 2022 to Present
High school or equivalent in General studies
Middleton High School - Middleton, ID
2005 to 2009
Skills
• CASH REGISTER
• INVENTORY
• MS OFFICE
• Customer Care
• Customer Service
• CSR
• Call Center
• Customer Support
• Childcare
• Shift Management
• Food Preparation
• Troubleshooting
• Babysitting
• Childcare
• Food Preparation
• Nannying
• Shift Management
• Troubleshooting
• Toddler Care
• Cashiering
• Organizational Skills
• Cleaning Experience
• Cooking
• Cash Handling
• Technical Support
• Delivery Driver Experience
• Microsoft Windows
• Help Desk
• Active Directory
• Remote Access Software
• Time Management
• Typing
• Supervising experience
Certifications and Licenses
First Aid Certification
CPR Certification
Driver's License
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