Salesforce Developer Data Entry

Sravan N

Email ID: **********@*****.***

Number: +1-469-***-****

Summary:

Over 8 years of experience in IT that includes 7+ years of strong experience in Salesforce.com platform as a Salesforce Developer and Administrator including analysis, design, coding, testing and implementation on various business domains

Implemented and delivered projects under Agile/Scrum & Waterfall model (SLDC) development environment with both large & small project teams.

Expertise in system administration, configurations, maintenance and Support of Force.com Application, Salesforce CRM.

Customized the Patients TimeLine View with patient’s healthcare events and activities using Lightning Components. Also worked on Apex Triggers, Workflows and Email Alerts for Customizing the Health Cloud application..

Extensive experience in creating Custom Objects, Custom Fields, Picklists, Record Types, Custom Tabs, Queues, Public Groups and Communities.

Extensive Knowledge in Configurational aspects of Lightning Process Builders, workflows, Validation Rules, Approval Processes, Permission sets, Profile, Roles, Page layouts, Reports, Dashboards, Custom Permissions, Flows and Einstein Analytics.

Experience in creating Lookup, Master-Detail, One-to-one, many-to-many (Junction Objects) Relationships, Implemented Security/Sharing Rules, Field Level Security & Record Level Security.

Experience in customizing Sales force CRM for generating Web-to-leads (Sales Cloud), Web-to-cases and Email-to-case (Service Cloud).

Experience in developing client-specific solutions on Force.com platform using Triggers, Apex Classes, Controllers, Standard Set Controller, Controller Extensions and SOQL, SOSL and handling Apex Governor limits to achieve complex business functionality.

Knowledge on the Field Service Lightning mobile app how it works and aids on - site job management to a mobile workforce.

Written Apex REST web service classes for inbound calls to Salesforce. Worked on Service Oriented Architecture (SOA) with MuleSoft & Informatica.

Extensive Knowledge in Design, Development of Applications and Integrating (REST API & SOAP API) with AppExchange Products, External Applications and Enterprise Systems by both developing and consuming Web Services. Experience in Continuation Framework.

Work in Integration Service Oriented Architecture (SOA) by coordinating with (MuleSoft & Informatica) Teams..

Good knowledge on Set up field service features according to client unique business needs. This includes installing the Field Service Lightning managed package and Field Service Lightning mobile app.

Created and Developed Live agent app in both classic and lightning service consoles (Service Cloud). Developed custom customer chat and pages for the same using VF and Aura Lightning. Enabled Omni-Channel for chat routing.

Experience in migration applications from Sandbox to Production using Force.com IDE and SalesForce.com change-set, CI/CD tools like Jenkins, ANT Migration Tools, VS Code. Created SFDX Scratch Orgs.

Experience in managing full and developer Test Environments.

Ability to configure Service Rules and Objectives in support of Field Service business processes

Experience in writing test Apex classes to confirm at least 90% code coverage before deploying the code to production.

Build an End-To-End Journey on Communication & Media Vertical for Agent, Customer as well as Partners using Components. This App was fully configurable and supports different platforms including mobile, tablets and browsers.

Skills:

Salesforce Technologies

APEX Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), APEX Data Loader, Lightning Component, Lightning Web Components (LWC) S-Controls, APEX Web Services, Dashboards, Workflow & Approvals, Analytic Snapshots, Custom Objects, Service Cloud, Marketing Cloud,Sales Cloud, Experience cloud

Salesforce Tools

Force.com Data Loader, Force.com Excel Connector, Force.com Connect for Outlook, Force.com Platform (Sandbox and Production), Force.com Migration Tool, Force.com Explorer, Workbench,Mulesoft

Custom Integration

Outbound messages, Workflow & Approvals, Field updates, Reports, Custom objects, Custom settings, Custom labels & tabs, Email Services, Role Hierarchy, Dashboards, Security controls, MuleSoft, PostgreSQL APEX Exchange Package & Custom Application and Sandbox data loading

Software Methodologies

Agile, Scrum, Waterfall

Programming Languages

APEX, JAVA J2EE, Apex Triggers and VisualForce Pages

Operating Systems

MS Windows, Macintosh

Web Design tools

Visual Force, HTML, XML, CSS, JavaScript,

Documentation tools

MS Word, MS Excel, MS PowerPoint, MS Outlook, Jira

Education and Training:

Jawaharlal Nehru Technological University - Bachelor of Technology

Computer Science & Engineering - 2016

Certifications

Salesforce Certified Platform Developer I.

Salesforce certified Platform Developer II

Salesforce platform App Builder

Salesforce Certified Administrator.

Experience

Salesforce Analyst 10/2021 to present

Chevron – Houston, TX

Responsibilities:

Designed, and developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Created Custom Lightning Apps, Custom Objects, Custom Tabs, Custom fields, Page Layouts, Search Layouts, Custom Links, Custom Buttons, Related Lists, Relationships (Look up, Master-Detail, One-one and Junction Objects) and other components.

Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Components, Tabs, Apex Web Services, Custom Objects, Reports,

Dashboards, Profiles, Creating Roles, Page Layouts, Org – Wide default, Sharing rules, Flows.

Worked on Lightning Process builder flows, quick Action, Custom Links.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Created Events Dashboard using LWC and Apex Class

Created Reports based on Dynamic filters.

Participated in Code review and given Technical Demo’s.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Experience in migration applications from Sandbox to Production using CI/CD tools like GitHub Desktop, Beyond Compare, Jenkins, ANT Migration Tool, VS Code, Sourcecode. Created SFDX Scratch Orgs.

Environment:

Saleforce.com platform, LWC, GitHub, HTML, CSS, Java, Batch jobs, Schedule Jobs, Source Tree, ANT Migration Tool, Jenkins,Veeva CRM, JIRA software, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, workflow, Custom Reports, Dashboards and Profiles.

Salesforce Developer 1/2020 to 9/2021

Philips – Alpharetta, GA

Responsibilities:

Interacting with client for requirement gathering and in scrum calls.

Collaborating with business stakeholders to gather and document user requirements and specifications.

Facilitated and performed user acceptance testing, accountable for test script development, ensuring test scripts reflect user

Onshore offshore collaboration

Designed and developed Workflow Rules and Validation Rules.

Performing gap analysis, evaluate solutions, review system interfaces and working with vendors during implementation/support.

Used Sandbox for testing and Deployment Change Sets for code deployment and worked with Workbench by creating XML metadata Packages.

Automate business processes using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Flow, Assignment Rules, and email Alerts.

Involved in creating tickets for change management in ServiceNow.

Consult with vendors or other departments on project status, proposals, or technical issues, such as software system design or maintenance.

we can provide self-service portals where customers can access their account information, submit pay bills, and more. Salesforce can integrate with these portals, enabling a unified view of customer interactions.

Using Salesforce's automation capabilities, the company can proactively send notifications to customers regarding scheduled maintenance, service disruptions

Extensively utilized Salesforce workbench.

Owned UAT phase and ensure successful completion partnering with testing team.

Worked with training team, iEngage Vendors for end user training and communication.

Written Apex REST web service classes for inbound calls to Salesforce. Worked on Service Oriented Architecture (SOA) with MuleSoft & Informatica.

Review project plans to plan and coordinate deployment across teams: Informatica, DB, UAMS, Tidal.

Created and managed user accounts and security - including new user account creation, profile, and role management, sharing rules, field-level security, security controls, Permission Sets, Public groups, and Queues.

Meeting with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.

Environment:

Saleforce.com platform, Veeva CRM, JIRA software, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, workflow, Custom Reports, Dashboards and Profiles.

SALESFORCE DEVELOPER 03/2018 to 12/2019

Nomad Foods--- Bengaluru,India

Responsibilities:

Involved in requirements gathering with multiple project managers, to better customize and utilize the full functionality of the Salesforce.com CRM solution.

Followed Agile Methodology and as a process attended Daily Scrum Meetings, Retrospective Meetings, Sprint Planning Sessions and Backlog Grooming Sections.

Familiarity with Salesforce Health Cloud data models, including patient records, care teams, and clinical workflows.

Configured payment information for policies like workers’ compensation policy is supported by the insurance data model.

Designed process automation using Lightning flows in the insurance industry.

Installed and configured the health cloud package. Maintained different Objects in Health Cloud clinical data model.

Created Custom Apps, Custom Objects, Custom Tabs, Custom fields, Page Layouts, Search Layouts, Custom Links, Custom Buttons, Related Lists, Relationships (Look up, Master-Detail, One-one and Junction Objects) and other components.

Understanding on how to Create service resources and service crews that represent your field service technicians in Field Service Lightening app and add details about their skills, service territories, and availability.

Created and managed user accounts and security - including new user account creation, profile and role management, sharing rules, field-level security, security controls, Permission Sets, Public groups and Queues.

Converted Workflow Rules and Process Builders related to few Objects into Apex Triggers to maximize the performance.

Executed sales force alignments, call planning, targeting, surveys, engage meetings and user management to support the evolving launch Sales Force structure.

Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.

Created web-to-lead, web-to-case (Service Cloud) to support online lead capture and case capture and designed various types of email templates for auto response to customers.

Also developed Asynchronous Apex by implementing Batch Classes, Schedulable Apex, Future methods.

Used SOQL & SOSL with consideration to Governor Limits.

Developed many Ui applications using Visualforce, AURA Lightning Framework and Lightning Web Components (LWC).

Implemented custom, generic salesforce Lightning components i.e. Modularize and Reusable custom components.

Implemented Single Sign-on authentication in salesforce to let user's login seamlessly against corporate database, other client applications.

Developed, maintained, and monitored the CTI, Live agent in Lightning (Service Cloud).

Developed custom chat using both visual force and Lightning components.

Also worked on communication between agent chat and customer chat windows using both Salesforce provided events and custom events.

Used Data Loader to bulk load data into salesforce from other databases by exporting them into CSV files.

Also used Data Import Wizard and workbench for data processing.

Configured one-click deployment to ensures metadata changes are easily deployed to multiple environments with Flexible CI/CD workflow with version control and sandbox deployments.

Expertise in deployment from Sandbox to Production using Force.com Migration Tools like, Force.com IDE, Change Sets, Workbench, git, GitHub, Jenkins, VS Code (Created Scratch Orgs SFDX).

Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment:

Saleforce.com CRM, Health Cloud, Lightning, Apex classes, Apex triggers, Visualforce pages, Custom/Extension Controllers, Apex Batch class, Schedule class, SOSL, SOQL, Salesforce1 mobile, AppExchange, Communities, Workflows Approvals, Reports, Dashboard, Custom Objects, Custom Tabs, Email Services, Data Loader, Web Services (SOAP, REST), WSDL, Sandbox, Ant, JavaScript, jQuery, HTML5, CSS, Force.com Explorer, Git, GitHub, Jenkins, VS Code, SFDX, Scratch Orgs.

SALESFORCE LIGHTNING DEVELOPER 03/2017 to 03/2018

EverSource Bengalore,India

Responsibilities:

Responsible for helping to capture business requirements, identifying appropriate data sources, Data quality issues, Business transformation rules, mapping source to target as part of Sales Cloud.

Adopted Agile/ SCRUM and Waterfall methodologies to monitor, steer and develop project objectives.

Managed day-to-day administration of salseforce.com instance.

Involved in maintaining Standard objects like Accounts, Contacts, Leads, Opportunities, Cases, Products, Product Line Items.

Also created many custom Objects, custom fields (Formulas and Dependencies), Related lists, page layouts, Search Layouts, Custom buttons, Custom links, Reports and Dashboards.

Defined various relationships with standard and custom objects using Lookup, Master-detail and many-to-many using junction objects.

Leveraged process builder &Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions, and cross object field updates.

Created many email templates (including HTML & Visualforce) for email alerts.

Written SOQL, SOSL queries in apex. Also created validation rules for correct data entry.

Maintained security at field level (Field-level security),record level (Sharing Rules) and at object level (OWD).

Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, Permission sets, upgraded installed packages.

Implemented Web-to-Lead for Leads generated from web and Web-to-Case, Email-to-Case for Cases sent to a centralized email as part of Service Cloud.

Implemented best practices and coding standards in developing Apex Controllers (Custom, Extension) and Apex triggers.

Developed Asynchronous Apex like Batch Classes, Schedulable Apex, Queueable and future methods to deal with long running processes on huge volume of data.

Developed apex web service in SOAP and REST classes for external application to consume data from salesforce.

Integrated data with enterprise integration tools and extracted, transformation, load (ETL) tools like Informatica.

Ability to troubleshoot and resolve any errors or issues related to Salesforce and Informatica integration.

Implemented CTI integration with cloud technology and on-premises infrastructure for Salesforce.

Design and developed various reusable Lightning components based on client requirement.

Worked on developing rich user interfaces using Lightning pages, Visualforce pages with standard components, CSS, JavaScript, jQuery and developed Custom Lightning Components & Applications for Mobile (Salesforfce1) and Desktop.

Used Sandbox for testing and Eclipse and Deployment Change Sets for code deployment and worked with ANT Migration Tool and Workbench by creating XML metadata Packages.

Created different templates with X-Author as per the client needs using clauses and merge fields.

Experienced in handling Production releases and production support.

Environment:

Salesforce Lightning, OMNI channel case routing, Case management, Apex classes, Triggers, Salesforce.com Custom Objects, Visualforce (Pages, Component & Controllers), Page Layouts, CSS, Java Script, Workflows, Reports & Dashboards.

SALESFORCE DEVELOPER 09/2015 to 02/2017

Open text - Hyderabad, India.

Responsibilities:

Created new custom objects, assigned Fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.

Delivered project reports using custom objects and standard objects.

Involved in Salesforce point and click configuration activities like creating custom fields, formula, roll-up summary fields, dependent pick lists, page payouts, record types, validation rules.

Involved in administration, configuring, maintaining Salesforce Users, Profiles, Roles, and Permissions, generating security tokens, Outlook Configuration settings and Data Loading.

Created Approval Process, workflows, process builders, validation rules, escalation rules, assignment rules for automated lead routing, lead escalation, Case assignment, email alerts and task creation.

Performed data migration activities using Data Loader to insert, update and export of data from Salesforce.com objects.

Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

Provided on-going Salesforce.com maintenance and administration services, workflows, and approval process.

Environment:

Salesforce.com, Apex Language Salesforce.com Custom Objects, Visualforce (Pages, Component & Controllers), Page Layouts, Force.com IDE HTML, ETL tool, CSS, Java Script, Workflows, Reports, Dashboards, Sales and Service Cloud, Salesforce.com sandbox implementation.

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