Customer Service Resolution Specialist

Amy Kaysinger

Sullivan, MO *****

**************@*****.***

573-***-****

Work Experience

Full-time Volunteer

Food Pantry at House of Hope Carl Duff Ministries - Sullivan, MO August 2022 to Present

I currently assist in the daily activities and responsibilities of running a full time food ministry at House of Hope. This is a very busy and thriving pantry founded by Pastor Carl Duff that continues to grow day after day. We feed over 175 families per day and assist families with other needs, physical and spiritual. House of Hope is an amazing place that blesses so many people in our community on a daily basis through the love and provision of our wonderful Lord Jesus Christ. I am truly proud to be a part of it. Customer Service Specialist

Aldi Foods Inc. - Sullivan, MO

April 2013 to June 2017

During my employment with Aldi Foods I provided upscale customer service on a daily basis in a fast paced and busy environment. Also as a resolution specialist, I was in constant interaction with customers and helped to maintain our location's overall appearance and ability to function successfully! I was also involved in daily cash handling and account balancing. Optician/Customer Care Specialist

Sullivan Eye Care - Sullivan, MO

March 2007 to August 2013

At Sullivan Eye Care I was an assistant to three Optometrists in the daily comprehensive pre-testing of our patients. I was also closely involved in our patient's eyewear selection as well as providing those new to contact lens wearing with instructional classes on proper contact lens wear/care. I also worked with multiple optical labs out of St. Louis, MO in the ordering process of prescription eyeglasses and contact lenses for our patients. My responsibilities also included receptionist duties, which involved utilizing a multi-line phone system, verifying vision insurance and making certain that everyone that was seen in our office received excellent patient support and customer service! Kitchen Supervisor

St. Anthony's School - Sullivan, MO

September 2003 to June 2006

During my employment with St. Anthony's School I was the Kitchen Supervisor for the school's cafeteria preparing and serving breakfast and lunch for over 150 students daily during the school year. I was responsible for meal planning as well as completing and filing all state required paperwork needed for acquiring government assistance for the school's breakfast and lunch program. I was also involved in student participated activities during the school year. Education

Associate's degree in Computer programming and business management Sanford Brown College - Des Peres, MO

September 1994 to May 1996

Skills

• People and communication skills

• Kitchen Management Experience

• Supervising Experience

• Medical office experience

• Customer service

• Drug addiction recovery support