Service Representative Call Center

Terah Laprade

Rocky Mount, VA *****

*************@*****.***

+1-540-***-****

Work Experience

Disabeled

June 2011 to Present

I'm currently disabled and looking for work at home to earn extra income. Customer Service Representative

Harrison financial services—10/22-12/22—contracted temp. Disaster relief for hurricane victims. Answered calls for victims of hurricane In florida. Assisted persons with information on emergency assistance. Call center setting but work at home job.

StarTek/AT&T - Martinsville, VA

August 2001 to July 2004

Call center managed multi line phone system, handled customer issues with cellular phone plans. Resolved Billing and technical support issues. Sprint Customer Service Representative

Sprint - Roanoke, VA

March 1998 to August 2001

Obtained and utilized skills in helping customers choose the right plans and phones for family. Resolved customer issues. Billing and sales. Education

Associate in Science (AS) in Medical Technology

ECPI University - Roanoke, VA

June 1996 to January 1998

Associate in Science (AS) in Medical Billing & Coding ECPI University - Roanoke, VA

May 1996 to January 1998

Skills

• Medical Coding

• Medical Billing

• ICD-9

• Medical Records

• Insurance Verification

• Medical Receptionist

• Medical Terminology

• Transcription

• Retail sales

• Call center

• Telemarketing

• Computer skills

• Medical Scheduling

• CPT Coding

• Medical Office Experience

• Anatomy Knowledge

• Patient Care

• Hospital Experience

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