Service Representative Call Center
Resume:
Dharshan Eswaran
+94-77-58-28-402 / +94-75-55-84-294
*************.********@*****.***
linkedin.com/dharshan-eswaran
No. 167,Greenwood Division, Imboolpitiya Estate, Nawalapitiya Summary
As a marketing officer I am personable good at building loyal relationships, solving problems, and Achieving targets. Well experienced as a customer service representative in call center environments. And I also excel in listening to customers’ needs, responding to their inquiries and creating solutions that provide value to the customers. Work history
Customer Care Executive
Aegis Service Lanka (Hutch) wattla, Colombo – 09/2020 to 02/2021
Handled inbound calls of Hutch customers.
Classified inquiries and complaints from the customers and updated it to the system.
Answered questions with up-to-date knowledge of the Hutch connection and promotions.
Marketing Officer
LB Finance PLC (Leasing) Nawalapitiya, Kandy – 04/2021 to 03/2022
Achieved target of 1m – 3m every month. Updated and completed files on system.
Recommended vehicles based on customer requests.
Contacted average of 100 new clients per day and promoted personal loan services and pension loan service.
Visited customers to complete leasing files and visited vehicle sales for promotions.
Extra circular activity
Former member of western band, cricket team and basket ball team of Oxford international college Nawalapitiya.
Choir leader of Assemblies of God church Nawalapitiya since 2015.
Verified music producer on Spotify, Audiomack, Apple music and etc.
Personal Details
Date of birth: 05th Aug 1998
Gender: Male
Nationality: Sri Lankan
Religion: Christianity
NIC No: 982183863V
I do hereby acknowledge that the above information furnished by me is true and correct to the best of my knowledge and that I shall endeavor to be an asset to your establishment, if I am given an opportunity in your concern.
Yours faithfully,
Dharshan Eswaran
Education
Ordinary level:
Oxford International College Nawalapitiya
01/2003 to 12/2015
Successfully completed the examination with
‘A’ Grade for English, ‘2C’ grades for ICT and
Christianity and ‘3S’ grades for Math’s,
Business studies and English Literature.
Advance level:
Benhill College Gampola (Commerce)
09/2016 to 08/2018
Completed the examination and scored ‘A’
grade for English.
Qualifications
Diploma in Computer studies at Mercom
Computer Technology Nawalapitiya.
02/2016 to 16/2016
Successfully completed content marketing
basics at Great Learning Academy.
Verified Certificate
04/2023
Skills
Communication
Fast learning
Team working
Languages
English
Sinhala
Tamil
Reference
H. A. T. Nazeem, administration director at
Oxford International College Nawalapitiya.
Contact this candidate