Service Representative Customer
Resume:
Tia Sydel Noel *** Clarkson Ave
Brooklyn, New York, 11216
Phone: 917-***-****) Email:
************@*****.***
QUALIFICATIONS
• Certificate in Underwriting Motor and Property Insurance (Ramnarine Mungroo – Attorney at Law, ACII, L.L.B., L.P.C)
• Certificate in General Office Administration (TAMCC)
• General Equivalency Diploma (GED) – Anglican High School (AHS)
• Fluent in English
• US Citizen. Grenadian / US Passports. Travel-Ready
• Non-Smoker. Proof of Immunization
• Four (4) Year Experience – Receptionist
• AML Certification- Thompson Reuters
1. 2022 Anti Money Laundering (AML) Insurance Edition 2. 2022 Sanctions for Insurance Companies: Global Edition 3. 2022 Conduct Risk of Insurance: Conflict of Interest 4. 2022 Insurance Fraud (Global)
5. 2023 Data Protection in Insurance Firms
6. 2023 Sanctions for Insurance Companies
7. 2023 Anti- Money Laundering
8. 2023 Anti- Bribery and Anti-Corruption in Insurance Firms Date of Birth: January 15, 1999
Work Experience
NAGICO Insurance (Grenada) Ltd Customer Service Representative August 31st 2020 - Present NAGICO Insurance (Grenada) Ltd Receptionist 10 Jan 2017 – Jan 02, 2018 FedEx Ground Facility Customer Service Representative 10 Jan 2018 – Oct 31, 2018 Aunty Rose Daycare. Babysitter 8 Jan 2020- 8 January 2021 Roxie Omowale (Private) Babysitter 5 Feb 2018-10 Feb 2019 RECEPTIONIST DUTIES
• Answer incoming calls with questions about insurance policies and insurance coverage issues, as well as customer complaints and general inquiries.
• Demonstrate accuracy in processing client policy modifications based on the data provided.
• Verify new customers’ coverage and present policyholders with proof of insurance paperwork i.e. certificates.
• Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies.
• Provide clerical assistance to the other staff members.
• Scheduling meetings and making appointments.
• Assist customers in filling out policy documents and contact them whenever any error is discovered, or when it needs to be corrected.
• Provide information about price quotes to prospective customers.
• Liaise with all insurance agents and brokers and process all orders made via telephone.
• Receive visiting customers and provide them with necessary assistance.
• Manage and protect the reputation of the company.
• Maintain strong clientele relationship with customers.
• Obtain Compliance documents from all customers.
• Prepare risk matrix assessment on all customers.
• Prepare files for all customers and ensure completeness
• Babysitting Duties
Ensuring the children have good hygiene and changing diapers as necessary
• Cleaning interactive areas throughout the day
• Preparing meals and snacks for the kids
• Organizing activities and developing curriculum for older children
• Developing a schedule for the children to maintain throughout the day
• Keeping records of each child’s progress, interests and any problems that may occur
• Maintaining contact with the children’s parents and contacting them in the case of an emergency EDUCATION
In Sought
Insurance Underwriting Process – IF3 November 2021 – Present Chartered Insurance Institute (CII) December 2021 - Present T.A. Marryshow Community College (TAMCC) - St. George 2017-2018
• Level II Certificate General Office Administration The Anglican High School Tanteen, St. George’s 2011- 2017. Secondary School Diploma Caribbean Examination Counsel (CXC): O’ Levels
• English A III
• Principles of Business III
• Office Administration III
• Family and Resource Management III
• Mathematics IV
• Integrated Science IV
• Social Studies IV
RELEVANT SKILLS
General Office Skills
• Answering the Telephone
• Take messages
• Filed Documents
• Making Introductions
Business Skills
• Handling payments by cheques or cash.
Computer Knowledge
• I have knowledge using Microsoft Word and Microsoft Excel REFERENCES
Mr. Benjamin Hood
Attorney at Law
Justis Chambers Church
Street
St. George’s
GRENADA
Miss Chantelle Bristol
Operations Manager
NAGICO Insurance (Grenada) Ltd
Kirani James Blvd
St. George’s
GRENADA
Miss Glenda Baptiste
Principal
Anglican High School Tanteen
Terrace
St. George’s
GRENADA
Roxie Omowale Nurse
Private Babysitting Pennsylvania
USA
+1 718 -614-3073
Theresa Noel Manager
Aunty Rose Daycare
Contact this candidate