Project Manager Program

Stacey Y. Lee

**** ********** *** **********, ** 75007 214-***-**** adxx8d@r.postjobfree.com PROFESSIONAL EXPERIENCE

Catapult Solutions Group (for Intuit, Inc.)

Project Manager I (November 2021-Present)

• 1 year’s experience as an Intuit, Inc. Project Manager

• Coordinate cross-functional teams / monitor project timeline, milestones, and statuses of multiple projects

• Ensure adherence to master plan and coordinate tasks with System Implementer

• Maintain RAID and Change Control logs, work with Project Leadership to ensure project governance around Operating Mechanisms

• Liaise between the Project Track Leads and Project Leadership team, exhibiting superior verbal and written communication skills

• Lead team with week, month, annual, ad hoc status reports, daily testing metrics (during testing), create all performance decks

• Monitor and track product release process and progress, host Op Mech meetings Fujitsu Network Communications

Program Manager II (May 2016 – July 2021)

• Five years’ experience as Program Manager

• Manage PCN (Product Change Notification) projects’ schedules and budgets, vendors and field execution requirements, as required to generate bids to ensure competitive bidding, and develop internal quotes and resolving any resource, budget, change, or legal issues affecting the projects, effectively leading, coaching and developing cross-functional project teams

• Maintain professional relationships to ensure efficient management of seed stock inventory, coordinate internal and external resource allocation, and solidify product management alignment, while understanding and translating all business scope questions and requirements, to fulfill all key project requirements, fully supporting the overall project process

• Generate internal and external customer projection and financial reports to provide visibility to progress, providing input for timely forecasting and securing revenue/cost recognition and expense reduction

• Ensure execution of projects is in accordance with PMO process and guidelines, making certain the customer voice is placed at the center of all decisions of project maintenance and execution, securing customer satisfaction Verizon Business

Department of Defense / Homeland Security Program/Project Manager (Program Management Office: Feb 2007 – Mar 2015)

• Eight years’ experience as Implementation Manager/Project Manager (Department of Defense / Department of Homeland Security)

• Verify customer information and ensure completion of pre-wiring, site surveys and provide approved estimates, ensure completion of local telco circuit pretesting through to Verizon’s smartjack, ensure installation of end-user equipment (I.E.: routers, modems, VOIP phone systems, wireless access points, etc.)

• Complete pretests and assurance checks, and submit orders to the Activation Group for activation completion, and follow up with customers to ensure each circuit was satisfactorily installed

• Manage project from inception to completion: schedule customer meetings, initiate, track, and complete project tickets, review project plans with customer, interface with internal project partners and external customers, ensure deadlines were met and customer expectations exceeded, and when appropriate, try new approaches to reassure the customer all avenues were being taken to complete the project to their satisfaction, using exclusive company software in addition to Microsoft Office Suite EDUCATION

Masters in Information Technology – American InterContinental University – Online, Dallas, TX - 2004 Bachelor of Arts in Psychology – Southern Methodist University, Dallas, TX – 1997 ADDITIONAL

ITIL® Foundation Certificate in IT Service Management (ITSM), 2019

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