Customer Service Data Entry
Resume:
Mariann Beard-Goss
Positive and Productive Professional
Saint Paul, MN 55113
*********@*******.***
Seeking a variety filled, challenging position within an organization that thrives with a focus on making a difference in this world and in the lives of others. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Elementary School Secretary
Humera Staffing - Saint Paul, MN
September 2022 to Present
1. Float to different schools assisting with secretarial duties, answering calls from parents. 2. Answering questions, keeping parents informed on school programs and announcements. 3. Monitoring security door allowing entrance and keeping the children safe. Traveling Medical Admin
Favorite Healthcare Staffing - Los Angeles, CA
March 2021 to Present
• Traveled to the State of California to aid and assist with the distribution of the COVID-19 vaccine.
• Worked at a clinic with an outdoor “MASH” type setting; worked in a hospital setting as well with a walk-in makeshift clinic setup and am currently rotating within mobile units throughout the county.
• Was very instrumental in providing comfort to the patients during such a scary time.
• It has been a beautiful and historical experience. Business Services Representative
Kelly Services - Coon Rapids, MN
June 2022 to September 2022
• Performed data entry for customer information
• Managed client records
• Set up client appointments
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Performed customer service surveys
• Answered calls from clients
• Responsible for cashier duties
Direct Support Professional
Minnesota Department of Human Services - Saint Paul, MN May 2022 to September 2022
• Worked at various institutions providing direct support for in house patients.
• Assisted with hygiene, toileting, clothing and feeding; also cooked for the house as well.
• Aided in therapies, social and therapeutic.
• Tend to individuals with physical and developmental disabilities providing personal care services, cooking and other duties as assigned.
Customer Service
Kelly Services - Minneapolis, MN
August 2019 to February 2021
Maintaining stock on the bookstore shelves and other duties as assigned. Assisted students in locating merchandise and answering questions pertaining to their classroom needs.
• Assisted customers with a warm and professional attitude
• Answered general questions
• Responsible for tracking and maintaining inventory Client Advocate II
Catholic Charities Higher Ground Shelter - Saint Paul, MN September 2019 to November 2020
• Helped the client locate resources for potential housing or government programs.
• Assisted in providing personal care items and in service needs to clients while they were in the shelter facility as a guest.
• Maintained the laundry each evening washing, folding and bagging.
• Performed rounds throughout the shelter area, watched the security monitors and kept the environment safe.
Retail Sales Associate
JCPenney Company - Roseville, MN
May 2019 to September 2019
Processed customer transactions including purchases, returns and payments
• Straightened clothing on racks, performed recovery duties and tidied fitting rooms
• Opened and closed register balanced cash register Postmates Courier
Postmates - Los Angeles, CA
November 2018 to January 2019
Courier/Personal Shopper
• Responded to online orders and maintained an online office via the app
• Picked up food orders/shopping orders and delivered them to customers
• Acted in the capacity of personal shopper
• Provided excellent customer service rated 4.8 out of 5 Education
Community Health Worker Certification in CHW/CNA
Summit Academy - Minneapolis, MN
April 2019 to September 2019
High school or equivalent in General Education Development GED Certificate - Minneapolis, MN
September 1977 to June 1980
Skills
• Customer Service Experience (10+ years)
• Scanning and Indexing (10+ years)
• Administrative Assistant (10+ years)
• Receptionist (10+ years)
• Accounts Payable (5 years)
• Data Entry (10+ years)
• Cash Handling (10+ years)
• Inventory/Fulfillment (10+ years)
• MS Office (10+ years)
• Marketing (5 years)
• Records Management (10+ years)
• Retail Sales (10+ years)
• CSR (10+ years)
• Customer Care (10+ years)
• Call Center (10+ years)
• Customer Support (10+ years)
• Office Management (10+ years)
• Billing
• Clerical
• Epic
• Medical Records
• EMR
• Word
• Microsoft Excel
• Outlook
• Courier
• Tax Experience
• Accounting
• Patient Care
• Medical Office Experience
• Experience Administering Injections
• Vital Signs
• HIPAA (7 years)
• Databases
• Windows
• Medical billing
• Transcription
• Microsoft Access
• English
• Customer service
• Microsoft Office
• Manufacturing
• Microsoft Publisher
• Travel planning (5 years)
• Traveling professional (1 year)
• Certified Nursing Assistant (3 years)
• Covid-19 (3 years)
• Event planning (10+ years)
• Phone Etiquette
• Hospital Experience
• Personal training (10+ years)
• Meal preparation (8 years)
• Sage (4 years)
• Image processing (10+ years)
• Front desk (10+ years)
• Insurance Verification (Less than 1 year)
• Communication skills
• Office experience
• Basic life support (3 years)
Certifications and Licenses
Notary Public
June 2021 to January 2026
Notary Public Minnesota commissioned until January 31, 2026
• In the process of becoming a Signing Notary
CPR/BSL
November 2022 to October 2024
Certified in Basic Life Support recertification 11/26/2022 with First Link EMS LLC MN Nursing Assistant Registry
August 2019 to August 2021
Certified to provide quality of life care to aged, disabled and vulnerable children and adults in a caring environment.
Valid Drivers License
September 2019 to September 2023
License status is valid
Personal Care Assistant (PCA)
February 2012 to Present
Made the daily lives of terminally ill cancer patients enjoyable and comfortable. Learned a higher level of compassion was able to keep patients beyond the doctor's prognosis. Performed household chores, set up, administered medications, made transportation/medical appointment reservations; also attended such appointments.
Assessments
Electronic Health Records: Best Practices — Proficient August 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Customer focus & orientation — Highly Proficient
August 2018
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly Proficient
Attention to detail — Highly Proficient
August 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Data entry: Accuracy — Expert
August 2020
Entering data quickly and accurately
Full results: Expert
Call center customer service — Highly Proficient
July 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Delivery driver — Proficient
May 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Call center customer service — Completed
September 2022
Demonstrating customer service skills in a call center setting Full results: Completed
Data entry: Attention to detail — Proficient
January 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Administrative assistant/receptionist — Familiar
November 2022
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Customer service — Proficient
September 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Traveling Medical/Non-Clinical Professional, People Oriented and Focused, Health Information Technology, Administrative Assistant, Receptionist, Customer Service, Event Planner, Data Entry, Management, Accounts Payable, Tax Preparation, Travel Agent and Jane of All Trades VOLUNTEER
NorthPoint Health and Wellness, Minneapolis, MN 02/2017 - 09/2019 Computer Lab Assistant
• Assisted clients with operating the computer for usage and also assisted them with locating resources
Greeter
• Welcomed clients coming into the clinic for services, answered questions, provided resources and information
Contact this candidate