Data Entry Customer Service

Latasha Jackson

Data Processor *- Maximus

Rosharon, Texas

Objective

To pursue a career with a successful company, while obtaining a responsible and challenging position. A place where my education and work experience will have a valuable application. I am a detail-oriented data entry clerk with 5-years of experience. I am skilled in Call Center, MS Office, MS Excel and MS Access and have worked at two different data entry clerk jobs.

Authorized to work in the US for any employer

Work Experience

Data Processor 1/Contract Work

Maximus -

Houston, TX

November 2022 to Present

Answer questions concerning FEMA policies and procedures on the state and local level during disasters and emergencies using pre-scripted responses

Provide general and claims-specific information to clients

Utilize standard technology such as telephone, email, and web browser to complete work tasks

Enter call-related data in computer database

Organizational and time management abilities

Ability to work independently and in team environment

Positive attitude when working under pressure

Multitasking using dual computer monitors to provide information

Use MS-Teams for meetings and training

Detail-oriented

Special Education Paraprofessional

Fort Bend Independent School District -

Missouri City, TX

October 2015 to July 2021

Assisted to students physical, personal, academic, and emotional needs

Helped Teachers and students with extracurricular activities and school functions

Performed clerical duties such as typing, filing and photocopying

Tracked student attendance using MS-Excel, typing 40 wpm, filing, and photocopying

Provided staff support in an educational and childcare environment

Assisted the teacher in providing instructions on reading, writing, math and other education related activities with the children as assigned

Health Care Call Center Customer Service Representative I

Sutherland Healthcare/Veterans Choice Insurance Program/Call Center

Houston, TX

October 2014 to October 2015

Enrolled Veterans into the Veterans Choice insurance program

Managed authorizations for their Medical Appointments

Made and accepted inbound and outbound calls to Providers to set up Veterans medical appointments

Utilized knowledge of Medicaid and Medicare plans while helping members set up transportation to their doctor appointments.

Worked independently in a target driven environment while proactively escalating potential issues to ensure exceptional customer experience.

Provide facilities, doctors, and members with routine health care information on effective dates of coverage, coinsurance amounts, and medical benefits.

Data Quality Analyst/Contract Work

Accounting Principals, Inc

Houston, TX

January 2006 to April 2006

Accounting and Auditing Services

Helped organizations manage high quality Data.

Responsible for rules to evaluate quality and creating test plans that work

Processed and merged duplicate business accounts into one

Completed all accounts on a excel spreadsheet out of a Siebel application

Monitored the quality of data

Examined complex data to optimize the efficiency and quality of the data being collected, resolved data quality problems, and collaborated with database developers to improve systems and database designs

Case Worker/Data Entry/Contract Work

I.P. Staffing/The Red Cross/FEMA -

Houston, TX

September 2005 to November 2005

Made appropriate referrals based on client case histories and needs

Assisted clients in completing the Medicaid/CHIP application process as well as any other benefits in which they were eligible

Attended trainings as assigned by program director

Met all deadlines by program director and federal partners

Concentrated on helping hurricane victims deal with and solved their problems, while entering all information into the computer for processing and research purposes

Assisted hurricane victims with support services and products and made them available for their personal needs

Education

Prairie View A&M University -

Prairie View, TX

Social Work/Business Administration

86 credit hours in and will be continuing education Fall 2023

August 1998 to May 2002

High school diploma

Brazosport High School -

Freeport, TX

August 1994 to May 1998

Skills

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Office experience

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Customer Service

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Typing

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Computer literacy

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