Customer Service Representative
Resume:
Carah Stubblefield
I am available to start work as soon as possible.
Dallas, TX 75204
********************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Mass Health - Texas
October 2021 to January 2022
Massachusetts health connectors assisting members with benefits and helping them with insurance such as health and dental.
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Interacted with customers through live chat
• Handled Billing Issues and order inquiries
• Handles emails, Inbound, and Outbound Calls
Banking Customer Service Representative
MCI Company - Dallas, TX
August 2020 to October 2021
• I was a customer service representative for a banking institution
• Sales
• Customer Service
• Building Rapport
• Wrote call center scripts
• Provided assistance to clients
• Answered Phones and assisting clients with changes Fraud Representative
Genpact - Richardson, TX
September 2017 to August 2020
When I first started at Genpact I was a customer service representative. 4 months later I was promoted to a fraud representative.
• Live Chat
• Trouble Shooting
• Call Center
• Customer Care
• Data Entry
• Level 2 Agent
Supervisor/Manager
Ginger beasley foundation - Dallas, TX
June 2016 to August 2017
I was the site supervisor for the Ginger Beasley Foundation which was a nonprofit organization.
• Self Evaluations
• Customer Service
• Payroll
• Activity Organization
• Data Documentation
Education
High school or equivalent
Skills
• Team member
• Shift Supervisor (2 years)
• Fraud (1 year)
• Customer support
• Data entry
• Software troubleshooting
• Sales
• Banking
• Computer Skills
• Account management
• Technical support
• Account management
• Typing
• Microsoft Office
• Live chat
• Logistics
• Analysis skills
Certifications and Licenses
Adjuster License
January 2020 to January 2021
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