Supply Chain Customer Service

CONTACT

Address : Abington, PA *****

Phone : 215-***-****

Email : ************@*****.***

WWW : Bold Profile

SKILLS

• Additional Trainings

• Specifications of Work (SOW)

• Sub-contracting Planning

Contractor Purchasing System Reviews

(CPSR)

•

• FAR and DFARS

• Kanban

• Strategic Success Systems

• Software

Microsoft Office Suite (Word, Excel,

Power Point, Outlook, Project)

•

• Microsoft Teams

• Oracle, BaaN, SAP

• Solid Works

• DocuSign

• Share Point

• Lotus Note

• E Procurement

• Critical Thinking

• Program leadership

LANGUAGES

Spanish

Native or Bilingual

Portuguese

Professional Working

English

Native or Bilingual

PROFESSIONAL SUMMARY

To leverage an extensive business background and experience in supply chain management, procurement, and program management to effectively lead and collaborate as a team player in a supply chain role. The goal is to contribute to the achievement of the company's strategic goals by utilizing expertise in new product planning, technical and commercial procurement, and program management skills. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars, and preparing reports. Knowledgeable in project management principles, business processes, and customer service best practices.

WORK HISTORY

Inspections Coordinator

Global Procurement

Senior Manager Commercialization New Product Launch Program Lead, Program Manager, 11/2016 to Current

Estee Lauder Companies

Responsible for all expediting related activities in the Center in support of heavy industrial plant EPC projects

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Develop & implement overall vendor expediting & surveillance plan on major projects by communicating with project & procurement teams regarding supplier performance

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Work with and direct other Expeditors to ensure on-time delivery of material, components, and documents to meet the project delivery schedule

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Use past supplier performance or projects to prepare a detailed Expediting Plan to meet the overall project delivery schedule

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Work independently with cross-departments to maintain project and supplier schedule requirements for drawings and specifications

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Monitor schedule and delivery-related project milestones by communicating with vendors at the office or vendor office/workshop

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• Assist Logistics with the planning, and scheduling for on-time deliveries

• Provide QC/QA supplier performance reports and scheduled inspections Report overall material status, and distribute expediting reports anticipating by highlighting problem areas

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Coordinate Third Party Agency Inspections as required per equipment identified by QC/QA

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• Received front-end training from LEHQ on INEX process and procedures.

• Act as a Single Category and Plant point of contact for the Branded NPL and MAUDIE B. ALVARADO

coordinate Global launch execution efforts within the plant or third-party manufacturing facility

• Managing a group of 2 CNPL planners as part of the North America Team

• KEY DELIVERABLES

• Project plan maintenance

• Lead and participate in plant and or TPM meetings

• Risk identification, elevation, and management

• Status reporting

New Product Launch, Planning the short to medium-term product requirements to ensure the corporate customer service and inventory targets are achieved considering both material availability and subcontractor's capacity management

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New Product Planning cradle-to-grave launch execution at the subcontractor, working with Global Brand Supply Chain as one integrated team to drive launch timelines and meet target ship dates

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Managing and measuring subcontractor performance, using specific commodity expertise to negotiate deliveries, priorities, capacity, and production to meet Estee Lauder's service needs

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Master Data Collaboration provides a single point of contact within each subcontractor

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Procure to ensure timely and accurate flow of launch and essential business components to subcontracting facilities

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Develop short to medium-term product plans to meet corporate customer service and inventory targets, considering material availability and subcontractor capacity management

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Lead end-to-end execution of new product launches at subcontractor facilities, collaborating closely with Global Brand Supply Chain team to ensure adherence to launch timelines and target ship dates

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Monitor and evaluate subcontractor performance, utilizing commodity expertise to negotiate deliveries, priorities, capacity, and production to meet Estee Lauder's service requirements

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Serve as a primary point of contact for master data collaboration with subcontractors, ensuring effective communication and coordination

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Procure and ensure timely and accurate flow of launch and essential business components to subcontracting facilities

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Collaborate with Global Brand Supply Chain team to review programs holistically, addressing challenges and removing obstacles to meet key launch milestones

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• Facilitate regular site operations calls and provide launch tracking notes Communicate and update the plant's internal customers, maintain launch track documents, address manufacturing challenges, and escalate critical issues to senior management

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Coordinate all new launch activities within the plant, including line trials, campaign planning, capacity planning, mass planning, and pre-production batches, to meet project timelines

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Place purchase orders for first-time buy components and coordinate quantity and delivery timing based on agreed launch and supplier timelines

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Manage changes in purchase order quantity and dates due to changes in demand signal, coordinating with relevant teams

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Ensure accurate and timely enrichment of master data in collaboration with the Master Data Stewards

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Facilitate efficient planning, procurement, and on-time site execution by verifying material and BOM statuses.

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Global Procurement Buyer, 11/2016 to 03/2023

TPM CNPL ESTEE LAUDER COMPANIES

Project Buyer/Project Expeditor, 09/2015 to 11/2016 Jacobs Engineering

Lead Expeditor & Inspection Coordinator, 08/2013 to 09/2015 Linde Engineering North America

• Creates Project Procurement Strategy for proposals and projects

• Issue either Global or Local inquiries as per Project Procurement Strategy

• Review Commercial Submitted bids

• Review and Clarify Terms and Conditions

• Prepare bid analysis in SAP, including total cost of ownership

• Final Price negotiation for best price and delivery

• Expedite receipt of order confirmation

• Initiate and follow up on supplier qualifications

• Initiate supplier rating process

• Issue and negotiate claims due to nonconformities with suppliers

• Prepare closeout of the purchase order (e.g,

• Penalty)

• Conduct E-Auction for specific commodities

Review, identify and solve any discrepancy for final supplier invoices and payment releases.

•

Works under general supervision; work is reviewed for adequacy and accuracy

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Purchases materials or other goods and coordinates activities in procuring goods and services, such as raw materials, equipment, tools, parts, and supplies

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Reviews requisitions and covert to Purchase Order upon PM approval within SAP

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Interviews and confers with vendors to obtain product or service information, such as price, availability, and delivery schedule: Selects products for purchase by testing, observing, or examining items

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Determines the method of procurement, such as direct purchase or bid: Prepares purchase orders or bid requests: Reviews bid proposals and negotiates contracts within budgetary limitations and scope of authority

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Discusses defective or unacceptable goods or services with inspection or quality control personnel, users, vendors, and others to determine the source of trouble and take corrective action.

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• Managed and maintained purchase orders and invoices. Placed orders for merchandise consistent with quality, quantity and other specification requirements.

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• Researched and identified new suppliers and vendors.

• Collaborated with sales team to identify and fulfill customer needs. Established relationships with vendors to secure competitive pricing and discounts.

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Trained new expeditors and food runners according to company policies and standards.

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Executed and supervised plate preparation according to temperature and condiment specifications.

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Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

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• Addressed supply problems and developed creative solutions to prevent Project Buyer, 01/2012 to 08/2013

Alstom Grid Inc

Purchasing Specialist, 03/2011 to 07/2011

L3/SPD Electrical Systems

delays.

Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.

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Prepared and maintained comprehensive production reports to highlight production developments for management review.

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• Skilled at working independently and collaboratively in a team environment. Researched and compiled information on variety of planning issues from multiple sources, prepared thorough reports and presented findings in project meetings.

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Lead the efforts for Sourcing Plans based on the project master schedules for Global Projects with total spending in the range of $20M to $60M

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In charge of the major commodities for SVC contracts, including Thyristor Valves, S500 Controls, Capacitors, Instrument Transformers, Wall Bushings, and Protection Closure

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Plan and negotiate (pricing, delivery and T&Cs's) of all equipment based on the current project schedule and guidelines

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Expedite and follow up with Mechanical Engineers, Control Engineers, and or Project Engineers to receive the specification, drawings or details for all equipment including BOM for components needed

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Request proposal pricing from vendors, including management of information and or exceptions requested by vendors

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• Negotiate pricing and T&C with the vendors based on project requirements Work individually or with the corporate negotiation team to meet the % of saving assign to each project

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Create a cost reduction plan that includes inventory control (allocation and financial transfer to each project)

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Create purchase requisition and manage the approval process to ensure the PO is placed on time based on the scheduled date

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Work closely with Global Engineers and Global Project Procurement Manager to ensure thatspecificationsations and drawinin gs meet the project requirements

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Responsible for identifying any possible issue that might affect the current delivery schedule for each project

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Elevate the problems as needed and work closely with the Project Manager, vendors, or Engineering to solve or prevent delays

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Coordinate the logistics, consolidation, and transportation of all equipment required by contract

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Gather all data, including drawings, manuals, and specification from vendors for all equipment as needed

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• All data will be provided to the customer before the commissioning

• Work with the Quality Dept

• To confirm the conformity of all purchased equipment and components Responsible for arranging the logistics and transportation aspects and details for all equipment to Project Site and/or consolidation point.

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Responsible for attending all production meetings for assemblies needed for the MUOS 3, 4 & 5 projects

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• Transfer information collected in each meeting to the buyer, including Purchasing Specialist, 04/2010 to 06/2010

Lockheed Martin Space Systems

Procurement Buyer, 09/2005 to 10/2009

L/3 SPD Electrical Systems

need-by dates for components needed to be ordered

Contact all vendors related to the MOUS project to expedite and follow up on milestones and vendor schedules

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Get involved in the daily issues and shortages with the Production Manager and Project Material Manager to create a plan to prevent or solve the possible problem or shortage

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Work with quality to solve non-conformance material shortly and effectively to prevent causing any delays to the production line

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Analyzed customer engineering drawings, specifications and RFQ requirements to perform purchase analysis.

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• Maintained complete documentation and records of all purchasing activities. Analyzed customer engineering drawings, specifications and RFQ requirements to perform purchase analysis.

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Responsible for attending all production meetings for assemblies needed for the MUOS 3, 4 & 5 projects.

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Transfer information collected in each meeting to the buyer, including need-by dates for components needed to be ordered.

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Contact all vendors related to the MOUS project to expedite and follow up on milestones and vendor schedules.

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Get involved in the daily issues and shortages with the Production Manager and Project Material Manager to create a plan to prevent or solve the possible problem or shortage.

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Work with quality to solve non-conformance material shortly and effectively to prevent causing any delays to the production line

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Review MRP messages for electronics, machine parts, castings, contacts, hardware, and sheet metal

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Prepare RFQ and make a recommendation to management as to the awarding of business to suppliers

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• Place orders with qualified source,s securing the best terms for the company Ensure that justifications are prepared and approvals are secured, including cost/price analysis, PPV, and Excess forms

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Email Open Order status report to all suppliers to ensure all products are produced to meet Mil-Specifications and delivered to the MRP need date

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Perform daily interaction with suppliers for all tactical issues such as PO maintenance, pricing, SCARs, revision control, T&Cs, PO text, invoices and expediting

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Interface daily with receiving and inspection, Quality and engineering to prioritize parts per production requirements

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Provide status to Production and Production Control concerning parts that are short to the kits or could be potential shortages

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• Expedite critically needed items as required

• In charge of quoting Naval Contract Proposals.

EDUCATION

BBA : Business Administration Project Management, Expected in 05/2025

Capella University - Minneapolis, MN

Presently Certificate in Interior Design, 05/2023

New York Institute of Art And Design - Online

Certificate in Leadership, 05/2023

Drexel University - Philadelphia, PA

CAPM and PMP Certification, 01/2014

Drexel University - Philadelphia, PA

Supply Chain Management Master Certificate, 01/2015 Michigan State University - Online

Contact this candidate