DESMOND WILLIAMS

Memphis, TN ***** 708-***-**** adxx2e@r.postjobfree.com

Professional Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 10 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.

Skills

Networks

Operating Systems

Troubleshooting

Install and configure cable, hardware, software,

systems, networks, printers and scanners

Investigate, diagnose, and solve computer software and hardware problems.

Work History

Senior Technician 06/2022 - Current

Vavoline – Bartlett, TN

Installed new systems and parts with efficient approach. Performed troubleshooting and diagnosis on malfunctioning equipment. Repaired components, systems and machines to control costs. Performed evaluations of equipment performance to optimize productivity. Mentored junior technicians in maintenance, repair and reporting duties. Organized work to meet demanding production goals. Maintained compliance with regulatory standards and safety requirements. IT Field Support Technician 02/2017 - 04/2022

Remprex – Lisle, IL

Inspected and tested faulty circuit boards and microprocessors. Facilitated maintenance team training procedures to align with company standards. Diagnosed and resolved malfunctions in computers, office machines and automated teller machines. Generated reports for customer service issues and repair records. Evaluated systems according to predetermined checklist and noted issues. Restored data on computers and office machines.

Demonstrated increased knowledge of company products and equipment. Communication Technician 04/2008 - 02/2016

Comcast, Xfinity – Homewood, IL

Researched and recommended network and data communications hardware and software. Coordinated installation of new users and relocations of existing users. Installed and repaired network cabling, hardware and software to maximize operational efficiency. Monitored and performed maintenance on telecommunications systems to facilitate optimal performance. Installed and configured new devices and system components. Installed wiring, cabling and networking hardware on customer premises. Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces. Education

Associate Of Applied Science: Education 05/2006

Southwest Mississippi Community College - Summit, MS