Data Entry Customer Service

DS DARLA SMITH

Willow Park, TX ***** 817-***-**** *********@*****.***

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PROFESSIONAL

SUMMARY

Started a 35 year career with Lockheed Martin as a Text Data Processor. Other responsibilities included Team Lead for Text Data Processors in the Quality Organization. Transferred to the Learning and Development Organization and after 7 years accepted a position back in the Quality Organization as Proj Mgmt Plng Opns Rep Sr. and held the position "Fort Worth Site FOD Lead" until retiring January 2015.

Core Strengths: Strong organizational skills Meticulous attention to detail Active listening skills Results-oriented Courteous & pleasant demeanor Self-directed Energetic work attitude Excellent communication skills Inventory control familiarity Strong interpersonal skills Adaptive team player.. Accomplishments Received certification as Aircraft Aviation Manager. Participated in site wide audits of automated Tool Boxes and reduced the number of discrepancies and write-ups by the customer. Organized and facilitated participation in annual FOD Prevention Conferences

SKILLS Strong Organizational Skills

Courteous & Pleasant Demeanor

with active listening Skills

Meticulous attention to detail

Self Motivated

Excellent Communication Skills

Proficient with data entry

Customer Service Oriented

WORK HISTORY QUALITY, SAFETY AND RISK ADMINISTRATOR 03/2017 to 05/2018 Gemini Tech Services, LLC Willow Park, TX

Verified company QC & QA programs ensuring compliance to US Federal

& State Government Service requirements.

Worked with management to ensure all company employees were knowledgeable of safety standards and safety reporting. Produced quarterly Safety Newsletter with focus on safety issues and accident avoidance.

Performed visual inspections to ensure company registrations were maintained and current in all operating states.

Supported NAS Joint Reserve Base daily in issuance of 5-10 ID Cards on average for active military, sponsors, spouses and dependent children. REP SR 03/1980 to 01/2015

Prj Mgmt Plng Opns, Lockheed Martin

Verified Quality Assurance Reports were accurate prior to data entry. Teaming with Production Supervision verified all documentation was complete prior to selling aircraft to USAF.

Updated departmental operating procedures to accurately reflect current practices

Developed, facilitated and implemented activities with work force educating workers of new requirements, Created cohesive relationship between hourly workers and executive leadership.

EDUCATION High School Diploma Basic, Nursing 1972 OD Wyatt, Fort Worth, TX

Some College (No Degree) Nursing

Texas Womens University, Denton

Some College (No Degree)

Tarrant County Junior College, Fort Worth, TX

Some College (No Degree) Aircraft Aviation Manager Certification Aircraft Aviation Manager Course, Long Beach, CA

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