Service Representative Executive Assistant

Rebecca Bush

Phoenix, Arizona 859-***-**** **********@*****.***

EDUCATION

Grand Canyon University Phoenix, Arizona

Psychology/Bachelors 2020

●3.73

Brown Mackie Ft. Thomas, Kentucky

Medical assisting/Associates 2008

●3.80

WORK EXPERIENCE

Northstar Resource Group Scottsdale, Arizona

Executive Assistant January 2022-Present

Managed the advisor’s calendar and appointment.

Coordinated and Scheduled meetings, conference calls

Prepared and organized documents, presentations, and reports

Responded to emails and phone calls on behalf of the advisors.

Maintained office supplies and inventory.

Provided general administrative support to the office.

Maintained confidential information and ensured security protocols were followed.

Assisted with event planning and coordination.

Amrock Phoenix, Arizona

Delay Analyst September 2021-January 2022

Works directly with consumers, lenders, and signing agents to quickly resolve all items to ensure the loan funds as quickly as possible.

Along with our other main functions, client reports, internal reports, tracking, team email boxes, and recloses.

Analyze project schedule to identify delays and potential risks.

Conduct schedule analysis using industry-standard methologies.

Collaborate with project teams to gather data and information.

Prepare detailed delay analysis reports.

Provide expert testimony and support during dispute resolution processes.

USAA Phoenix, Arizona

Member Service Representative September 2017-September 2021

●Recruit new members via phone interactions, increase as much as 35% per month sourcing new members.

●Support entire enterprise in all facets of the business.

●YTD 100% customer service score, build rapport with members as well as internal employees.

●Assist in all areas of business including checking accounts, savings accounts, credit cards, certificate of deposits, disputes, retention, compliance, and technical errors.

●Saved the company over 50,000 dollars by stopping a fraud on a members account.

Humana Phoenix, Arizona

Administrated services operations support October 2011-September 2017

●Maintained the accuracy of the company’s inventory system.

●Fill and dispensed an average of 500-600 prescription daily with accordance to pharmacy standard.

●Received and stored incoming inventory verified quantities against invoice and check for outdated medication.

●Initiated requisitions for medication and supplies with professional guidance from pharmacists.

Walmart Phoenix, Arizona

Cash office services associate February 2009-September 2017

●Count and managed cash sales receipts daily

●Record and log all credit card transactions and organize all sales profits daily.

●Responsible for managing overage and shortage chart and accurately prepare the daily variance report.

●Accurately fill out the daily deposit

●Accurately enter all sales information into the computer database.

●Responsible for the ordering of coin and currency through a change ordering system.

Schwans Florence, Kentucky

Occupational Medical assistant April 1992-March,2011

●Developed plant specific wellness programs to ensure the safety and health of the employees

●Updated employee medical files with personal and work-related information.

●Provided immediate first aid for all on the job injuries.

●Followed employees on full FMLA and intermittent leave.

●Worked in conjunction with plant Human Resource and Safety Manager.

●Assisted Safety manager in developing on site safety program, in conjunction with corporate and OSHA standards.

Human Resources Specialist

●Managed a variety of HR projects, including creating and updated SOP operations.

●Contributed to decrease in employee turnover rate by establishing a program of following up with the new hires every week.

●Led recruiting, selection, and onboarding of new employees with an eye for diversity.

Contact this candidate