Gate Agent Service Representative

Lynn Van Ness *********@*****.***

**** ******* ****** *******, ** 7700 281-***-**** 281-***-****

Summary of Qualifications

Highly motivated and result-oriented airline professional experienced in operations, customer service, and safety initiatives. Possess excellent interpersonal skills to work well in time-sensitive environments – effectively handling stress that is associated with meeting deadlines and managing customer expectations. Strong leadership and team building skills. Dedicated to enhancing operations by providing a high level of customer service, cost reduction, multi-tasking, and resolution to critical customer issues. Excellent listening, writing, and verbal communication skills. Strong sense of responsibility with a commendable track record of dependability, superb organization skills, and absolute integrity with the ability to provide outstanding customer service.

Exceptional Interpersonal and Communication Skills – Proficient in promoting confidence as well as customer service and maintaining relationships while interfacing positively with a wide variety of clients.

Problem Solving – Proven ability to develop creative and innovative solutions to help customers with pressing and immediate challenges. Regularly provide management with guidance on safety and team productivity.

Work Ethic and Professionalism – Solid professional standards and an excellent record of dependability. Maintains a clear focus on achieving bottom-line results while ensuring strong customer satisfaction.

Professional Experience – Airline Industry

Continental Airlines Houston, TX

Reservation Representative / Ticketing / Gate Agent September 1990 – February 2000

Provided direct service to passengers in ticketing and baggage. Often assisted children traveling alone.

Led in all aspects of the ticketing process – managing the check-in process, ensuring correct documentation for travel, properly tagging passenger baggage, and transferring baggage from scales to conveyor belts.

Completed seat availability gate announcements with regard to boarding – handling baggage, managing and initiating the boarding process, operating the jet ways to position them for arrivals and departures.

Managed and initiated flight boarding process – seat availability, gate announcements, and flight status.

Checked and handled baggage for Continental Airlines flights. Verified passports and processed baggage.

Performed gate agent duties assuring that passengers arrived at their destination in a timely manner.

Used diversity skills to handle clients from a variety of cultures; calmed angry passengers and repaired trust.

Provided superior customer service by servicing customer needs and addressing concerns efficiently.

Additional Professional Experience

Rad-Link Supplemental Agency Houston, TX

Certified Nurse Assistant January 2014 – Present

Monitor patient vital signs, schedule patients appointments and prepare detailed medical records. Escort patients to different appointments. Answer a wide range of calls in regard to the status of patients.

The Home Depot Houston, TX

Customer Service Representative March 2009 - December 2013

Provided customer service by quickly identifying appropriate resources for responding to customer needs, taking numerous calls over the phone, and providing proficiency in heavy cash handling duties.

Education

University of Phoenix – Business Management – GPA: 3.12

Certified Nurse Assistant (CNA) – Registration Number: NA0008884493

Computer Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook)

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