Customer Support Data Entry

Marissa Gonzales

702-***-**** *.*********@*****.*** Phoenix, Arizona 85027

SUMMARY

Hardworking employee with strong work ethic, adaptability, and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly mastering new skills. SKILLS

Notary License

Attention to Detail

Organization and Time Management

Self-Motivated

Critical Thinker

Multitasking Abilities

Excellent Communication

Flexible and Adaptable

Works well independently

Excellent teamwork

Data Entry

Proficient in Microsoft Word, Office, Excel,

Salesforce, Dropbox, Monday, Docusign,

Dotloop, CoStar, BuildOut, MailChimp,

Canva, Crexi, ClarityFirst

EXPERIENCE

Transaction Coordinator, NewGen Advisory, April 2022-Current Phoenix, AZ

Assisted a team of 9 commercial real estate agents in the execution of the sale of hotels

Established positive flow of communication with agents, clients, attorneys, and personnel involved in closing transactions

Drafted contracts for purchases and sales, listing agreements, lease agreements, addendums, amendments, and commission invoices

Managed drafting and scheduling email campaigns for marketing purposes

Reviewed and executed confidential documents, contracts, and disclosures

Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance

Managed phone and email correspondence

Maintained all files for active listings, lead files, and under contract deals

Managed all corporate events planning

Transaction Coordinator, GK Properties, June 2020-March 2022 Henderson, NV

Handled over 10 monthly residential sales, working with buyers, sellers and escrow companies to facilitate smooth sales transactions and satisfied customers

Drafted contracts and addendums for purchases and sales for private investor clients

Followed-up with escrow processes, coordinated contingency removal of property inspection and maintained timely closing of escrow

Boosted residential sales through persuasion, negotiation, and issue resolution

Handled numerous calls per day from clients to address customer inquiries and concerns.

Maintained all documents for compliance purposes Customer Support Specialist, William Hill, May 2019-June 2020 Las Vegas, NV

Provided primary customer support to internal and external customers

Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Answered constant flow of customer calls with minimal wait times. Server/Bartender, Luna Lounge, January 2017-April 2019 Las Vegas, NV

Assisted with bartending duties during high-volume shifts

Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer

Achieved monthly sales goals by using successful strategies to promote specials.

Trained new employees in restaurant procedures and plating techniques.

Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.

Provided exceptional service to a high volume of daily customers. EDUCATION

High School Diploma

Silverado High School, Las Vegas NV June 2013

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