BERTHA AMA ATTAWA TIMPO

P. O. BOX MD **, MADINA – ACCRA, GHANA, TEL: +233-***-***-***. Email: adxwwb@r.postjobfree.com. Date of Birth: 27th April, 1985.

CAREER OBJECTIVE

Proactive with high analytical, numerical and creative ability coupled with precision and accuracy, a passion for excellence and an eye for detail. I seek to carve a career in a role that involves service provision and problem identification and solving at both strategic and operational level in an organization that encourages initiatives, recognizes contribution and provides exciting and challenging opportunities and reward.

K

KEY COMPETENCES

• Able to formulate new ideas; pick up new skills and thrive on challenges.

• Great sense of responsibility and a team player.

• Good communication skills.

• Self-motivated, resourceful and a fast learner.

• Ability to work with little or no supervision.

• Ability to prepare and present reports to manager or supervisor.

• Good proficiency in Microsoft Word, Excel and PowerPoint.

• Good in problem solving.

• Positive mind for teamwork.

WORKING EXPERIENCE

Jan. 2011 to Dec 2014: Teller at Agriculture Development Bank (adb), Kumasi Market

Branch.

Receiving and paying cheques.

Receiving cash deposit and bulk cash.

Paying out local and foreign remittance.

Receiving school fees.

Jan, 2015 to Aug, 2016: Customer Service Officer, at Agriculture Development Bank (adb), Kumasi Market Branch.

Requesting and Issuing cheques books and Automated Teller Machine

(ATM) cards

Issuing counter cheques and savings withdrawal slips.

Printing of customers’ bank statements.

Helping customers with enquiries on bank products.

Enquires on customers’ balance.

Listened to customer complaints or concerns and worked to resolve their issues.

Ensured KYC compliance and opening of customer accounts for both existing and new customers.

Cross-sell bank products and services based on customer needs.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Provided advice and accurately prepared customers’ accounts to complete new purchases.

Sep, 2016 to Dec, 2016 Credit Officer, at Agriculture Development Bank (adb) Makola Branch

Prepared application for loan approval at head office.

Giving enquires on loan.

Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.

Contributed to event marketing, sales and brand promotion.

Jan 2017 to Date: Back Officer, at Agriculture Development Bank (adb) Makola Branch

Issuing of payment orders (PO).

Receiving of customers cheque deposit, both outward and in house cheques.

Funds Transfer both internal and outwards.

Keying of customers’ salaries.

Issuing ATM and VISA PIN.

Managed ATM machines

ACADEMIC QUALIFICATIONS

Jan. 2012 to Aug. 2013 Master of Business Administration, Finance

Ghana Telecommunication University (Coventry University), Kumasi.

Sept. 2006 to May. 2009 Bachelor of Business Administration

University of Professional Studies, Accra (UPSA).

Sept. 2000 to May 2004 General Business Certificate Examination (Accounting Stage 2)

Top Accountancy School, Accra.

Sept. 2004 to May 2005 Advanced Business Certificate Examination (Accounting Stage 3)

Top Accountancy School, Accra.

INTERESTS/HOBBIES

• Reading

• Listening to music

• Cooking

LEADERSHIP ROLES

2017 to Date: Customer service ambassador for the branch- ADB Makola branch.

2016 to Date: Household of faith leader- Harvest Chapel International Church, Adenta.

SEMINARS ATTENDED

3RD March, 2007 “Maiden Business Entrepreneurial Training Seminar” A Need for Entrepreneurship. Organized by Bachelor of Marketing Students Association (UPSA).

19TH to 20TH Aug, 2008 “Ïnfopreneurship” Understanding & Excelling in the Knowledge Economy. Organized by Legacy & Legacy, Accra.

Sept. 2008 “Attaining Financial Independence” Needless to say investment is a versatile and ubiquitous signpost that forever points in the direction of a better tomorrow. Organized by Databank.

CLUB

2008 to 2009 Member, Rotaract Club of University of Professional Studies, Accra (UPSA).

REFERENCE

Reginald Nii Adjei Quao

Unit Head

Business Development, Corporate Banking Department

Agriculture Development Bank

Tel +233-***-***-***

Rev. Samuel Sakyi – Hyde

General Manager, Consumer Banking

Universal Merchant Bank

Tel +233-***-***-***

Contact this candidate