Receiving Clerk Customer Service

Ronnie Draper

Phone: 804-***-****

Email: ***********@*****.***

Summary

A Professional seeking to obtain a challenging and rewarding position that will allow for upward mobility and career growth.

Professional Experience

Core Team Mixing Operator-

Mondelez-2016 to current

Responsible for recording, analyzing, and fixing (as applicable) defects and breakdowns as applicable.

Identified sources of contamination, Hard to Reach areas and any other losses that contribute to the deterioration of equipment and its performance.

Understand, promote, and apply Health, Safety and Environmental (HSE) Policies and practices throughout the facility to prevent injury, illness, and property damage.

Communicates and acts on imminent danger situations, hazards, non-conformities, and incident reporting.

Works in a safe and competent manner, following rules and procedures as required and as outlined in our Health & Safety guidelines.

Good knowledge of HACCP and WHMIS

Own Integrated Lean Six Sigma (IL6S) culture by learning its Concepts, CBN, tools, systems, and work processes.

Identify Kaizens/One Point Lessons (OPL)/Sources of Contamination (SOC)/ KAI/KPIs/other.

Shipping/Receiving Clerk-

Mazda Technical Center- 2010 to 2016

Verified the accuracy of all incoming and outgoing shipments from various (domestic and international) Mazda dealers against invoices, manifests, storage receipts, or other records daily.

Unpacked and examined shipments for rejected and damaged items to correspond with shipper to rectify.

Ensured invoices were paid following the receipt of cores; received estimated 1M cores over the duration of employment.

Ensured shipments were properly secured and identified with shipping labels.

Maintained inventory of shipping materials and supplies

Worked as a team player completing additional work tasks as assigned by Supervisor.

Machine Operator

Phillip Morris (ALTRIA) - 2001 to June 2010

Operate equipment complying with production plans to improve targeted KPIs (including safety, quality, delivery, and cost) as well as deliver a high level of customer service.

Prepared machines at the beginning of each shift checking for raw materials to ensure machines were in proper working order by following batch records.

Monitored machines during every procedure to ensure optimum running and accuracy, which averages 2,000,000 cigarettes per shift.

Troubleshoot and maintained activity logs, performed safety checks, and cleaned machines.

Changeover of various cigarettes when needed for specific orders,

checked to ensure data codes are legible on finished products (packs/cartons) and performed preventive maintenance on machines periodically for steady performance.

Proactively work with Quality department for the implementation and execution of quality programs to prevent quality incidents.

Used and complied with all standard systems and tools according to manufacturing standards.

Helped to promote an interdependent and transparent safety culture fostering the utilization of preventive/predictive approach in line with Open+/IOS

Administrative Specialist

U S ARMY -1989 to1993

Performed administrative functions as S1, in similar element at division, comparable, or higher-level headquarters.

Open, sort, route incoming correspondence and messages.

Served as custodian of classified documents, signs receipts for logs, inventories, files, and secures classified documents.

Responsible for the operation of personnel administrative systems, awards, and primary liaison with HQs, and finance. Served as S1 for 180th Finance and HHC 193rd Support.

Provided customer service to over 2,000 soldiers daily; received leaves and passes for all soldiers assigned and attached to the Battalion.

Served as only Admin Clerk in S2/S3 with top secret clearance.

Answered inquiries from staff and advised personnel on administrative and clerical matters. Sets up and maintains logs, rosters, status boards, charts, graphs, and viewgraphs. Composes routine correspondence.

Education

High School Diploma in Business

Petersburg High School –

Petersburg, VA 1989

Skills

Microsoft suite

Customer Service.

Attention to detail.

Organized.

Team player.

Military Service

Branch: Army

Rank: CPL

August 1989 to August 1997

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