Service Representative Picker Operator

Hi, I'm Ashley Rosborough

Phone: 214-***-**** Email: adxwtt@r.postjobfree.com

Enthusiastic customer service representative with a focus in safety. Summary

Communative customer service professional motivated to maintain customer satisfaction and contributes to company success. History maintaining large amounts of inbound calls and sustaining satisfactory relationships with customers. Offer skills with crm systems paired with outstanding active listening and mutitasking abilities. Skills

1. Process Optimation 6. Inbound and outbound calling 2. Credit card Procesing 7. Call Center operations 3. office equipment proficiency 8. Problem Solving abilities 4. In-store support 9.Conflict Mediation

5. Business development understanding 10.Quality Control Experience

1)Customer Service Representative Specialist

Humana Sept.2020-present

1. De-escalated problematic customer concerns,maintaining calm, friendly demeanor. 2. Documenting conversations with customers to track requests, problems and solutions. 3. Assisted customers in making payments on accounts and setting up payment plans. 4. Fielded customer complaints and queries, fast tracking them for problem resolution. 5. Upheld strict quality control policies and procedures during customer interactions. 6. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

2)Cashier Manager

Kroger grocery Store Oct. 2018-Sept.2020

1. Connected with customers daily to understand needs provide assistance and collect feedback to optimize operations.

2. Resolved customers problems by investigating issues, answering questions and building rapport. 3. Authorized discounts and special actions to resolve customer disputes and maintain satisfaction. 4. Mentoring employees and instructed on management of complicated sales, complex issues and difficult customers.

3)Machine Operator

Cartamundi USA May 2016-Oct.2018

1. Documented daily production data and submitted accurate time logs to keep management up-to-date. 2. Managed and supervised daily activities to verify fulfillment of customer orders and adherence to general warehouse operations.

3. Assigned individual work plans and reviewed jobs to accomplish tasks within expected parameters. 4. Troubleshot and repaired machines to increase productivity and decrese spending. 5. Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent material wastes.

4)Quality Control Inspector

Samsung Dec.2010-Jan.2013

1. Assessed materials, parts and products for conformance with quality control requirements and production specifications.

2. Trained newly hired employees by explaining company procedures, job duties and performance expectations.

3. Adhere to safety protocols to minimize equipment damage and avoid injuries. 4. Wrote detailed reports outlining performance, quality and defect rates. 5. Consulting with engineers to resolve quality, production and efficiency problems. 5)Safety Coordinator

Aramark Aug.2007-Dec.2010

1. Investigated safety incidents and drafted reports detailing results. 2. Assessed and responded to risks and quickly resolved issues to promote a safe and productive workplace. 3. Made reccomendations to company policies and overall culture to improve worker safety 4. Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines. 5. Responded to emergency situations in most efficient, effective ways possible. 6. Sustained safety protocol, ensuring proper, cost effective and safe handling usage of equipment and materials.

7. Provided line employee, managers and company leaders with detailed information about successful safety plans.

Education

Kilgore College Kilgore,TX

Degree-A.A.S

Field of Study-Quality Control and Safety Technologies Graduation Date-Dec. 2010

GPA 3.0

Major in Occupational Safety and Health

Member of American Society of Safety Professionals Continued Education as a Certified Forklift and Cherry Picker operator

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