Richard Timothy Hansley

Buford, GA *****

762-***-****

adxwth@r.postjobfree.com

Professional Summary

Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior.

Accomplishments

Georgia Occupational Award of Leadership Program Nominee

Skills

Timekeeping Abilities

Individual Sessions

Handling Complaints

Reading Comprehension

Work History

February 2006 - August 2014

Special Data Processing, Inc. - Clearwater, FL

Call Center Floor Supervisor

Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.

Trained team members on performance metrics and consumer behavior identification.

Supervised call center employees in providing excellent customer service to callers requiring assistance for entering our annual $1,000,000 sweepstakes and purchasing and/or renewing their magazines.

Executed Monthly Performance Plans with representatives to identify production gaps and assistance making sales.

Education

Lanier Technical College Oakwood, GA

Associate In Medical Technology Medical Laboratory Technology