Profile

Awarded for customer service employee with strong written and oral communication

skills. Trained and experienced in resolving customer complaints and promoting resolution in conflicts.

Experience

Customer Service Relations, Acquire BPO, Robinsons Cyberscape Ortigas June 2020 - November 2020

Trained for managing lease of the account holder, providing updates of lease options. Answers to queries in regards to Early Purchase Option of the lease item as well as other options for the account holder, processing payments, amendments in account status, calculations of days cycle, processing payments & business to business process.

Senior Associate, WNS Global Services, Northgate Cyber Zone June 2017 - January 2020

3 years experience handling insurance from New Zealand. Approving cover in motor policies, assisting insureds with their queries claims, backdating cancelations refunds and providing more information about the importance of Insurance. Trained in travel insurance as well with the same insurance company. Customer Service 3, IBEX Global, 7th floor. SM Bf Sucat September 2015 - December 2016

Trained for AT&T / DirectV in billing ( credits, payments ) as trained for technical support with fiber optic internet products. Upgrading data plans for better offer and with activating mobile plans which up selling included when offering better solutions. Majority will billing queries of the customers, refunds, payment disputes and billing explanation.

Cook, Elephant Express, GGB Bldg. Parañaque

March 2012 - September 2015

Experienced in gourmet cooking, majority of Thai cuisine. Trained for about six months by our Chef. To widen my experience and knowledge in food industry and business. Having the role as a purchaser and includes costing in the kitchen.

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adxwsu@r.postjobfree.com

56 Madrid St. Bf Homes

Parañaque 1700

MAUREEN L. DICDICAN

English Teacher, Knowledge Connection Tutorial Center June 2010 - February 2012

Mentor students with their academics assisting them in all subjects, majorly english for high schools and all academics for elementary level, and one on one teaching for Koreans.

Education

ABE Business College — BS Tourism 2006 - 2009

Studied tourism for two years, includes Philosophy and Psychology. Skills

Experience in cooking for wide range of recipes. Advance in computer as with emails and all other functions. Practicing free diving as a hobby in addition to an open water swimming practice. Confident in showing empathy to people and understanding differences in each individual, Punctuality, Organized and willing to learn and practice new skills.

References

Rosemarie Rafael

President, NCI Manna Bakers

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adxwsu@r.postjobfree.com

Pearl Pay

Manager, Elephant Express

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Cliff Maranon

Compliance Officer, WNS Global Services

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Adolf Christopher Vidal

Operations Manager, WNS Global Services

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Nenelyn Kuo

Quality Analyst, WNS Global Services

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