Service Representative Customer
Resume:
Syrus Wilson
**** ****** *** ******* ******* 32805
Professional Summary
Seasoned customer service representative with more than 7 years of experience in fast-paced, high demand environments. Excellent listening and problem solving skills. Track record of achieving exceptional results in customer service and customer surveys..
Skills
Customer and Personal Service Active Listening
Speaking Service Orientation
Critical Thinking Coordination
Social Perceptiveness Active Learning
Complex Problem Solving Judgment and Decision Making Instructing Learning Strategies
Experience
Mobile Activation Specialist 07/2018 to Current Spectrum Mobile Activation Center
(Concentrix) – Maitland, Florida Assisted Spectrum Mobile customers with activating their mobile devices. Assisted customers with porting telephone numbers from their previous service providers. Troubleshooting devices and transferring customers to the right department for any other assistance.
Server/Trainer 03/2007 to 09/2014 IHOP – Orlando, FL Greet and seat customers in a restaurant environment. Taking food orders and serving food to the table. Training the new hire servers on policies and specs, and how to give the best possible customer service .
Customer service representative 05/2003 to 02/2008 Ticketmaster – Winter Haven, FL Assisted customers over the phone with finding the best available seats for concerts, sports and other events. Taking ticket orders and giving customers information about upcoming events.
Sales representative 07/1998 to 10/2001 Marriott Vacation Club – Orlando, FL Selling timeshares to prospective customers, Assiting customers with budgeting so that they could afford to buy a timeshare. In the verification department I verified information on the sales representatives orders.
Education
Associate of Science: Psychology Aug2001 Valencia College, Winter Park Campus - Winter Park, FL
High School Diploma Jun 1996 High School - Edgewater High School
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