ESTELITA M. MARRIOTT

*** ** ********* ***’s Summit, MO 816-***-****

adxwr1@r.postjobfree.com

Professional Summary:

Enterprising, respectful, and polished fully supportive of Company owners, and Office Leadership. Excellent work ethics. Capable of assisting with aspect of the office, highly organized with the uncanny ability and talent to multitasking using superior time management along with decision-making abilities. Able to work within the team or alone. Capable and accomplished at taking and following verbal instructions, facilitating multiple projects simultaneously. Considered to be a valuable, loyal, punctual employee with outstanding calendaring talents. Has shown to be multitalented within the organization capable of handling any assignment given. Skilled and works close with office staff. Robust history offering superior office management, supporting the staff and management. Excellent support and organizational abilities. Extremely industrious, always forward-thinking with over twenty years of executive assistance experience. Resulting in a driven, hardworking attitude, who’s resilience achieves the daily operational goals. Always focusing on maximizing the office productivity, by providing exceptional service and coordinating team activities.

Professional Skills:

Customer relations

Conflict mediation

QC

Call centers

Professional Experience:

From March 2015 to current

Customer Service Specialist, Dickson Dively, Kansas City, MO

Duties

Document customer conversations.

Collect payments and set up payment plans.

Upheld company’s quality control policies.

Duties continued:

Build client rapport while processing documentation.

Resolve inquires to consistently meet company benchmarks

De-escalate problematic customer concerns, maintaining calm and friendly demeanor.

Ask probing questions to determine service needs and accurately input information into the electronic system.

Constantly reviewing customer accounts to determine current issues and potential solutions.

Answered multiple inbound calls daily and directing to the induvial or departments.

Answered customer questions and addressed concerns resulting in 8% reduction in complaint calls.

From July 2000 to December 2014

Executive Assistant to the manager, Bens, Kansas City, MO

Addressed top-level and high priority issues with professional discretion.

Managed and maintained master calendar for client appointments.

Scheduled travel arrangements, and venue reservations at seminars.

Performed correspondence for executives, crafted proposals, memos, using word processing software.

Managed all office supplies.

Created and maintained computer and paper-based filing and organization for records, reports, and controlled documents.

Liaised between clients regarding accounts and new business.

General Information and Education:

Attended Elementary through High School in St Joseph, MO graduated high school in 1974.

Completed Professional Development in Medical Terminology,

Attended Maple Woods Community College one year.

Working knowledge of Spanish.

Stay at home mom 1975-1987

Miscellaneous short-term jobs 1987-2000

Skills:

People person

Great organized

Skills continued

Loyal

Empathetic

Punctual

Avid reader

Speaks and understands Spanish

Personal Activities:

Enjoys spending family time with my immediate family in St Joseph, MO. I have one grown daughter, son-in-law, and two grandchildren, who live in the Metro area. My happy place is just about any sandy beach, traveling, experiencing and creating new adventures with my husband.

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