GURLEEN SEMBHI

Kitchener, ON

adxwok@r.postjobfree.com

226-***-****

General Business graduate with strong management and customer service experience. Acknowledged for excellent teamwork, communication, adaptability, problem solving and critical observation abilities. Also, willing to learn and explore new ideas. Seeking to begin career with an entry-level Accountant/Bookkeeper/Manager position in a respectable company. WORK EXPERIENCE

FRONTEND SUPERVISOR AND CUSTOMER SERVICE CLERK

SOBEYS - 852 - Kitchener, ON

August 2019 to Present

• Handling customer service, OLG lottery system and cash

• Collaborated with management team to plan, develop and implement the strategic program

• Acknowledged customer issues and resolved their problems quickly and efficiently

• Supervise and co-ordinate frontend staff and cashiers

• Provide training to the new staff and check performance regularly

• Contact existing and new customers to discover their needs and managing escalated complaints

• Currently working as a Smart Cart Ambassador for Caper Co. Under Sobeys and promoting the Caper Carts to the public

EDUCATION

General Business June 2019

CONESTOGA COLLEGE - Kitchener, ON

• 2-year Diploma with 3.75/4 GPA

• Top 95 % in Business Law class

• Program Highlights: Business Law, Project Management, International Business, Small Business Operations, Human Resource Management, Excel & Spreadsheet, Micro & Macro Economics and Financial Management

SKILLS

• Data Analysis (3 years)

• Marketing (3 years)

• Photoshop (5 years)

• Managerial Accounting (2 Years)

• Time Management

• Multi-Tasker

• Excellent communication abilities (3 LANGUAGES: English, Punjabi, and Hindi).

• Problem-solving abilities

• Confident, Honest and Disciplined

ADDITIONAL INFORMATION

• 2017-Volunteer work: Taught English, Punjabi and physical education. In India (taught 50 students at primary level)

• All-rounder sports captain of High School in India.

• Currently working as a Smart Cart Ambassador for Caper Co. Under Sobeys and promoting the Caper Carts to the public

• 2017-Presentation on business marketing and advertising

• Badminton Player: 1st runner up in Sahodhya Badminton league under 19 in India

• Gold medalist in 'Best out of Waste' and 'Generating Ideas' in India

• Art & Creativity with an effective calligraphy skill Student Recommendation Letter

Date: Nov. 14, 2018

To Whom This May Concern,

My name is John Miller (SCOM Instructor) and I would certainly highly recommend Gurleen Kaur Sembhi. Gurleen was a student in OPER1160 Introduction to Supply Chain and Operations Management in the winter semester of 2018.

Throughout the course Gurleen was always on time, attended every class, worked very hard to achieve an overall mark of 83% in a rather difficult course. Gurleen was always very pleasant, polite and had all assignments and evaluations in before they were due. Gurleen is a very hard working student, who understands the value of education and puts in the extra time when needed to complete a project. She is also a good team member when she would be required to work in a group. If you have further questions, please do not hesitate to contact me. Yours truly,

John Miller

E-mail: adxwok@r.postjobfree.com

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